Ticketing
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A rebound in the live music business helped German concert promoter CTS Eventim improve its revenues to 694.4 million euros in the third quarter ($699.3 million at the average exchange rate in the quarter), 84% higher than the same period in 2019 before the COVID-19 pandemic, the company announced Thursday.
Revenue increased due to contributions from pre-sales, the staging of events and higher income from currency conversion. That was offset by a reduction in COVID-19 economic aide, received as compensation for event cancellations or events with reduced capacity, of 76.8 million euros ($77.3 million) from the prior-year period.
“These excellent results are testimony to the fact that our strategic initiatives are taking us from strength to strength following the post-pandemic restart of live entertainment,” said CEO Klaus-Peter Schulenberg in a statement. “Even in the face of new uncertainties caused by the high level of inflation and geopolitical factors, we will maintain this proven course in order to continue to drive our profitable growth, both at home and abroad.”
The live entertainment segment’s revenue was 563 million euros ($566.9 million) in the third quarter, up 103.6 from the same period in 2019, and 1.11 billion euros ($1.11 billion) in the nine-month period, a 42% improvement. Live entertainment EBITDA was 64 million euros ($64.4 million), about triple the amount in the same period of 2019.
The ticketing segment’s revenue improved to 137 million ($138 million) in the third quarter, up 28% from the same period in 2019, and to 339 million ($341.1 million) for the nine-month period, up 10.4% from 2019. CTS Eventim sold 17.2 million tickets in the quarter and 45.1 million tickets in the nine-month period, increases of 31% and 23%, respectively, from the pre-pandemic periods in 2019.
The company’s staff, including part-time workers, grew from 2,357 a year ago to 2,956 at the end of the third quarter.
The company sounded an alarm about rising costs stemming from higher personnel costs in security, catering and stage technology “induced by an increasing shortage of specialists in the event industry and at least temporarily higher demand due to the fact that both postponed and new events are currently being held at the same time,” it explained in its earnings release. The fourth-quarter results could be hampered by rising energy prices and a possible pullback of fan spending due to inflation’s impact on household purchasing power.
Still, CTS Eventim is going to have a record year in 2022. The company expects full-year revenue of 1.7 billion euros ($1.71 billion) and earnings before interest, taxes, depreciation and amortization of 330 million euros ($332.3 million). That would represent gains of 17.8% and 16.2% over 2019, which was a record year for CTS Eventim. The company’s tenor improved from a quarter ago, when management was unable to provide a precise forecast for 2022 “owing to uncertainty about the pandemic and the geopolitical situation going forward.”
CTS Eventim shares fell 0.3% to 56.00 euros on Thursday. Year to date, the share price is down 13%.
Executives at one of the largest independent ticketing companies in North America believe malware hidden inside a tracking pixel used for sending customers target advertisements was the source of two-and-a-half-year credit card skimming operation.
Company officials with See Tickets North America, a subsidiary of French entertainment conglomerate Vivendi, tell Billboard that criminals were able to operate a sophisticated credit card skimming fraud on See Tickets checkout pages. While See Tickets officials didn’t detail which events were impacted, the company is one of the largest ticketing sites for indie promoters in North America with clients that include Pitchfork Festival and Disco Donnie Presents’ Freaky Deaky festival, as well as venues like the Troubadour in West Hollywood, California.
Tracking pixels are typically used to identify customers and share information about the consumer with ad networks and other large technology companies. One popular use of tracking pixels in the events business is to serve ads to fans who visited a music festivals website but did not purchase tickets, in hopes of enticing them to make a purchase.
Company officials believe that an exploit in the pixel See Tickets was using allowed criminals to take snap shots of credit card transactions as they happened without having to break into See Tickets system or database. The malicious code first appeared on the site on June 25, 2019, about nine months before the COVID-19 pandemic forced the shutdown of the live entertainment industry.
“At See Tickets we take securing customer information very seriously and deeply regret this incident occurred,” Boris Patronoff, CEO of See Tickets North America, told Billboard in a statement. “We also understand how this may have negatively impacted on our clients and their customers. We conducted an immediate investigation as soon as the issue was discovered and communicated with clients and customers the moment it was possible to do so. We have since taken additional measures to further strengthen our security,.”
Company officials became aware of the security breach in April 2021 after being contacted by credit card investigators looking at fraudulent charges linked to purchases on See Tickets website site. Within days of being notified, the ticketing company hired two forensic investigation teams to investigate the breach. In January of this year, the malicious code was eradicated from the site.
Last month, See Tickets concluded its investigation and began notifying state law enforcement officials with the details of the breach. While See Tickets’ own customer and promoter data was not accessed during the breach, criminals were able to obtain details from credit card transactions including full name, address, card number, expiration date and CVV.
See Tickets says a majority of ticket buyers who used the site were not impacted by the breach and note that social security numbers, state identification numbers and bank account information was not exposed due to this incident, as they are not stored in its systems.
The breach is the second major hack of a ticketing company in five years. In 2018, hackers briefly took over the Ticketfly home page and took parts of the company offline for months grinding much of the independent music industry to a halt. Ticketfly users and client data were stolen during the attack and wound up on the dark web because of the attack.
LONDON — For live music executives, Monday’s (Oct. 24) appointment of Rishi Sunak as Liz Truss’ successor as U.K.’s prime minister brings a sense of urgency as the sector struggles to recover to full health after the devastating impact of the pandemic.
They are calling for Sunak, who served in Boris Johnson’s government as Chancellor of the Exchequer and will become the U.K.’s first British-Asian prime minister, to swiftly cut the sales tax rate charged on U.K. ticket purchases from the current 20% VAT to 5%.
At the height of the pandemic, Sunak lowered VAT rates to 5% to try and help boost advance sales. The tax cut lasted for eight months, before rising to 12.5% last October and then returning to its pre-pandemic level of 20% on April 1.
Live execs say that cutting VAT back to 5% will encourage ticket sales at a time when many people in the U.K. are experiencing a drastic reduction in disposable income due to soaring food and energy prices. Last month, inflation hit a 40-year high of 10.1% in the United Kingdom.
Jon Collins, CEO of U.K. live music industry association LIVE, says he hopes Sunak’s experience in the Treasury office “leaves him well placed to recognize the economic stimulus that would follow” a reduction in VAT on ticket sales. “Safeguarding gigs, festivals and venues while encouraging additional activity will bring benefits to town and city centers across the U.K.,” says Collins.
An immediate priority for the new prime minister — who officially takes up his post on Tuesday, following a meeting with King Charles III — will be restoring confidence in the financial markets, following Truss’ disastrously brief reign.
Last month, the pound fell to a record low against the U.S. dollar in the aftermath of Kwasi Kwarteng’s Sept. 23 mini budget, which spooked investors with its unfunded tax cuts — something Sunak warned about when he unsuccessfully competed in an earlier Conservative Party leadership contest this summer. Truss sacked Kwarteng as Chancellor on Oct. 14, precipitating her downfall. Almost all the tax measures he introduced have since been scrapped.
Sunak, a former hedge fund partner who married the daughter of an Indian billionaire, won the prime minister role after Johnson announced on Sunday he would not be running for the position. On Monday, Sunak’s only other rival, Penny Mordaunt, pulled out of the contest shortly before votes from members of Parliament (MPs) were due to be announced.
The markets calmed Monday with sterling broadly unchanged against the dollar and government borrowing costs falling as the interest rate on bonds dropped to 3.8%. (The rate was 5.17% in late September.)
“There is no doubt we face a profound economic challenge,” Sunak, one of Westminster’s wealthiest politicians, said in a televised address. “We now need stability and unity, and I will make it my utmost priority to bring our party and our country together.”
Michael Kill CEO of The Night Time Industries Association (NTIA), which represents more than 1,400 U.K. nightclubs and venues, says he will judge the incoming prime minister on his “actions not words.”
Kill says he hoped Sunak can “can address the current instability, uncertainty and begin a journey to build back consumer confidence for nighttime economy and hospitality businesses.” He echoed live executives’ demands for a cut to VAT and called for an extension on business rates relief (taxes payable on business premises, such as record shops and music venues). “Independent businesses will not survive without it,” Kill says.