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LEVEL, a distribution company owned by Warner Music Group, announced on Thursday (Sept. 26) via Instagram that it will be shutting down in 2025. In a letter to its clients, obtained by Billboard, LEVEL notes that it is no longer accepting new songs for distribution or edits as of the date of the announcement and it will cease all operations on July 31, 2025.
The letter also said that all live releases will automatically be taken down on Nov. 18, but artists are “welcome to request a takedown” of their content before then. It also notes that access to the LEVEL Wallet, which is how the company pays out royalties, will be shut down on July 11. “We’re honored to have supported all of the talented people who have used LEVEL to share their music with the world over the years,” the company said.

In a statement provided to Billboard, WMG said: “We’re focusing all of our efforts behind the ADA brand, as we continue to strengthen our global suite of services for artists and label partners across the independent community. We’re taking a truly global approach, and investing in our team and technology, with some exciting announcements in the works.”

Trending on Billboard

In late 2022, multiple LEVEL artists and former employees told Billboard that the company was experiencing operational issues. This included the random removal of artists’ songs and projects distributed through the company and increasing difficulty in getting in touch with staff to remedy the takedowns and to generally receive service. Two former employees believed at the time that this was due to a reduced headcount at the company. A number of artists also took to the company’s Instagram comment sections to voice their concerns about the company. Those comments have all since been deleted.

In January 2023, the company addressed these complaints in an Instagram post, saying, “when it comes to customer support, we acknowledge we need improvement… we are refining our process for how we approach withdrawals [as well].”

LEVEL was started in 2018 by WMG in an effort to work more closely with young, unsigned artists. During the course of its operations, it released early songs by Remi Wolf, Stephen Sanchez, brakence, Dreamer Isioma, Boyish and more.

News of LEVEL’s shut down comes amid a widespread restructure of WMG’s Atlantic Music Group, which includes Atlantic Records, Elektra Records 300 Entertainment, Fueled by Ramen, Roadrunner and 10K Projects. Over the last few weeks, around 150 employees under the Atlantic Music Group umbrella have been let go, and a number of high-profile executives are also stepping down from the company, including Atlantic Music Group CEO Julie Greenwald, who co-led Atlantic for nearly 20 years; WMG’s CEO of recorded music Max Lousada, who had been at WMG for decades; 300 Elektra Entertainment chairman/CEO Kevin Liles; Atlantic general manager Paul Sinclair; and Atlantic co-president of Black music Michael Kyser, along with several department heads at both Atlantic and Elektra Records.

Atlantic Music Group will now be helmed by 10K Projects founder/CEO Elliot Grainge.

Guy Moot, CEO and co-chair of Warner Chappell Music, recently celebrated his five-year anniversary with the major publisher with a renewed five-year term. It’s easy to see why he’s staying on. Since taking the helm in 2019, Moot, along with co-chair and COO Carianne Marshall, managed to turn the company’s slow and steady long-term business, which originated all the way back in 1811 as Chappell & Co., into a modernized, fierce competitor with a honed A&R strategy. He focused on signing artist/songwriters with “cultural relevance” like RAYE, Mitski, Frank Ocean, Laufey, Zach Bryan, Teddy Swims and Benson Boone, recruiting the growing “mid tier” of artists, and buying catalogs, like his personal favorite David Bowie, that WCM can actively boost. 
Moot’s wins have been more than just cultural — they are backed up by chart data. For the last three quarters, including this latest one, WCM — which regularly ranked third on Billboard’s Publishers Quarterly for Hot 100 songs — surpassed Universal Music Publishing Group to land in second place. It’s also No. 2 for the last two quarters amid Pop Airplay and No. 1 in market share on Country Airplay. 

Trending on Billboard

But on a sunny April morning in his Downtown Los Angeles office, Moot tells Billboard that, despite WCM’s obvious wins, he is uninterested in sizing the company’s value by what its major competition is doing. “I don’t want to be just like them,” he says with a shrug. “I want to be doing our own thing.” 

Warner Chappell’s thing is about leaning into the shifting music business head-on, echoing Warner Music Group CEO Robert Kyncl‘s theme of 2024 as “the year of the next 10.” That includes the company’s new partnership with Bandlab and its artist service platform ReverbNation, through which WCM will provide administration to anyone who needs it and a full-service JV tier to develop Bandlab’s most promising writers. The company has also been working on a program to release collections of songwriter demos to the general public. With these and other initiatives, it hopes will help it stand out from an increasingly-crowded publishing field.

“This business is like no other business,” Moot says. “The competition is great, but almost no one actually sees it through and actually delivers something that’s worked. Last year, I said to all our team that we’ve got to double down and really deliver, and now, it seems like we’ve really gotten some momentum.”

Billboard: Robert Kyncl has been CEO at Warner Music Group for a little over a year now, and has put a strong emphasis on improving the technology at the company. Has that changed anything within Warner Chappell in terms of the way that you are looking at modernizing and keeping up with the speed of change?

Guy Moot: Definitely. I think a lot of the things that don’t add up in the music industry make him question, “Why, and how?” He’s tasked us to challenge the third parties for more transparency and speed of payment. We’re certainly investing a lot in tech. It’s not all delivered yet, but we know we need to fast-track for the next three to five years. We’ve always had issues in publishing with rights flows, transparency, PROs, but I also think the next big forefront will be how we get paid for UGC. That’s the real challenge. With those really sketchy sped-up versions, cover versions of our songs, there’s a lot of progress we’re making internally to match and track those and we’re seeing really great results. We want to get to a world where we can always find when somebody sped up one of our songs and there’s no master attached.

How can you track a song when it’s been manipulated like that? 

Various matching tools, and it’s improving. I still think there’s a lot slipping through the net. When we make our digital agreements now, it’s still about setting terms that get songwriters paid more, but secondly, it’s also about getting levels of service and more data and info from the companies. I’m making a bold prediction here, and it’s a personal thing that I haven’t seen yet, but I’m hopeful AI will be helpful in the future of publishing administration. I’ve got a lot of hope that we will be able to completely map out a song’s DNA and then follow its uses through a whole ecosystem. 

You’ve mentioned that you’d like to quicken the rate in which your writers get paid, but is that always possible? Some songs are released without complete publishing splits.

I think you’re as good as the information going in, and it’s not perfect. The MLC has actually been the nearest to having a comprehensive database, for America at least. And from our point of view, it seems to be working quite well. But it would be great if we had one authoritative database for the songwriting industry and we don’t.

What are you most proud of from your first five years on the job?

Carianne and I have been together five years, and we’ve seen a lot of progress at the company. When we got here, I had a couple observations. One, Chapell didn’t really have a strategy, in our point of view. It was a solid company. It was working great catalogs, and the other thing that I personally noticed from my A&R background is that we didn’t have many artists. We had a lot of songwriters for other artists at the time. I thought it was really important that we build a roster of both songwriters who do great work for others and artists who really mean something to fans and have some cultural relevance in a broad spectrum of genres. We started that process with Frank Ocean, but what’s exciting now is that we’re gaining artists not just across genres but across the world, and it feels like a new generation of artists.

The great thing about publishing is, you could do anything from an acquisition to a very short-term deal, but wherever you are, you’re really at the beginning of the process. We’ve got some great stories. Benson Boone is a great story for us right now. We’ve been there from the beginning with him attending our writing camps. Another one is when I was in the U.K., when we signed RAYE, she was very young. I think it was 2016. She’s had such a progression. Mitski, Zach Bryan, too. 

I always use this term “culturally relevant signings.” I know we have just talked about some difficulties, but publishing’s easy if you sign someone you’re really proud of. Sure, our job is really complex sometimes, but also it feels really simple. What we do is we take the essence of what excites us about music, and we talk [to partners] about it. 

So much has changed, even in five years. Music is more global, more artists are opting for independence over major labels, etc. What are you looking for when you are finding new music and new artists/writers?

We don’t just chase hits. I mean, we love hits, and we have a lot of hits, but we’re not just going out and buying every hit, chasing every hit. We often talk about the mid tier. I think in publishing we want people who consistently stream or slowly build. It’s going to be about fan bases and artist development. Those used to be fast-tracked by record companies, but that’s not so much the case now. I think sometimes you have to take a three-to-five-year approach if you’re developing, which many publishers do. Sometimes the economics of big label deals and the pressure that comes with that is too much. Not every artist is built for that. 

Country music is everywhere right now, and Warner Chappell has the biggest market share in Nashville, according to Billboard’s Publishers Quarterly. How do you collaborate between the L.A.-based team and Nashville team? 

Ben Vaughn runs an incredible team [in Nashville]. Everyone is talking about Nashville. I think you’re going to see more and more crossovers — you can already see it with the Dasha record in the U.K. We also see a lot of the country-adjacent artists, like Zach Bryan. I think it can all live together. I sat with Ryan Press, who runs North America for us, and Ben Vaughn last week here. I’m like, ‘“I don’t want to spend all this time working out what’s Nashville, what’s traditional, what’s country-adjacent. We’re all in it together.” I wouldn’t have it any other way. 

What’s the balance between frontline and catalog? Catalog has seemingly become a more and more important part of a publishers’ business. 

We look at catalog here with the same excitement as we do frontline, so David Bowie was incredible to buy. We don’t just have one head of catalog, we have a broad church of people from all different departments, like a catalog committee, where we talk about what we can do. 

There are so many buyers in the catalog market right now. What do you think is the distinction between Warner Chappell and others as a buyer? 

Don’t get me wrong, I have lots of friends who are in funds. We are partners with some of them. But Warner Chappell is one of the oldest, if not the oldest, music publishers. We are not going anywhere. We are not on a timeline or a window to sell. We’re not trying to buy an asset and sell it — we are here for the long term. Anything that we look at, we look at it through the lens of, How can we add value? How can we grow it? We’re not passive. So anything that we buy, we will have a plan for it. This can be anything, including that we know there are geographical areas where we can work it better specifically — like with George Michael’s catalog, we are working with the estate and identified that Latin America and Asia are two places where it’s been done well, but we can do better. Another big difference I noticed when I went to Warner is it’s a pure-play music company. 

A source of mine called this the “year of the second sale” — saying that there are a number of funds looking to sell their assets. It’s been less about buying catalogs from artists directly this year and often about buying from other catalog owners. Have you seen that firsthand? 

You’re starting to see some consolidation happen. I think some are just hitting that time horizon, some are just doing what funds do. You raise a fund, you have an exit window, a timeline horizon where you would expect to return money to your investors. Some of them may have overpaid. Some of them may just want to get out of the sector. There are a myriad of different reasons [why this is happening], but I think some of them are going to be long-term holders too.

Warner has been working on a special project with the Edith Piaf estate to use AI to clone her voice for use in a biopic about her life. It seems there could be some applications for AI within catalog marketing. Is Warner interested in doing more projects like this?

I think you can look at all of those things [enabled by AI] with the approval and respect of the estate. I think that’s the other thing you get from [selling to a] publisher, is we are music-first. We are going to do what’s right by the music, the songwriter and the artist. AI is interesting because we don’t know what the consumption and demand is yet. I mean, it was funny to see Frank Sinatra sing “Gangster’s Anthem” or something, but I don’t really see the real consumption there.

What is the most pressing issue for publishers as you see it?

I would say that one of the biggest challenges we’re all going to face as songwriters and publishers is how to get more songs out. Particularly as there are fewer huge stars, you’ve got to look at this game internationally. So we have an internal tool called Arrow, which is a searchable repository of our demos, and it’s multilingual, so someone in Hong Kong can look, and we can, too. 

What sets WCM apart from the other majors? 

There’s a focus on the individual here. Every songwriter is unique, so we meet them where they are in their careers and help them achieve their full potential. The same could be said for how we develop our team. We’ve created a culture where there’s a real, collective commitment to songwriters. Which is only possible because of each individual’s expertise.

This is something we’re quite proud to be building. Our songwriters benefit from being part of it — our global Warner Chappell collective — in terms of reach, collaborators and opportunities. And our teams around the world do, too.

Carianne and I are intentional about approaching everything from a human element. We certainly aren’t trying to be like anyone else. Being distinctive is about what you do and how you deliver on your promises, not what you say.

Robert Kyncl, CEO of Warner Music Group, praised YouTube’s AI-powered voice generation experiment, which launched this week with the participation of several Warner acts, including Charlie Puth and Charli XCX, during a call with financial analysts on Thursday (Nov. 16).

Kyncl proposed a thought experiment: “Imagine in the early 2000s, if the file-sharing companies came to the music industry, and said, ‘would you like to experiment with this new tool that we built and see how it impacts the industry and how we can work together?’ It would have been incredible.” 

While it’s hard to imagine the tech-averse music industry of the early 2000s would’ve jumped at this opportunity, Kyncl described the YouTube’s effort as “the first time that a large platform at a massive scale that has new tools at its disposal is proactively reaching out to its [music] partners to test and learn.” “I just want to underscore the significance of this kind of engagement,” he added. (He used to work as chief business office at YouTube.)

For the benefit of analysts, Kyncl also outlined the company’s three-pronged approach to managing the rapid emergence of AI-powered technologies. First, he said it was important to pay attention to “generative AI engines,” ensuring that they are “licensing content for training” models, “keeping records of inputs so that provenance can be tracked,” and using a “watermarking” system so that outputs can be tracked.

The next area of focus for Warner: The platforms — Spotify, TikTok, YouTube, Instagram, and more — where, as Kyncl put it, “most of the content… will end up because people who are creating want views or streams.” To manage the proliferation of AI-generated music on these services, Kyncl hoped to build on the blueprint the music industry has developed around monitoring and monetizing user-generated content, especially on YouTube, and “write the fine print for the AI age.”

Last but certainly not least, Kyncl said he was meeting with both politicians and regulators “to make sure that regulation around AI respects the creative industries.” He suggested two key goals in this arena: That “licensing for training [AI models] is required,” and that “name, image, likeness, and voice is afforded the same protection as copyright.”

Amazon started cutting jobs in the company’s music division this week, according to Reuters. 

“We have been closely monitoring our organizational needs and prioritizing what matters most to customers and the long-term health of our businesses,” an Amazon spokesperson told Billboard in a statement. “Some roles have been eliminated on the Amazon Music team. We will continue to invest in Amazon Music, and spend our resources on the products and services that matter most to customers, creators, and artists.”

The rep did not provide any information on the extent of the cuts.

The latest wave of cuts adds to a brutal period for tech — and a rough one for the music industry. In the last 18-ish months, the tech behemoths, from Google to Meta to X (formerly Twitter) to Microsoft, have all laid off tens of thousands of workers. 

Amazon has also gone through waves of big cuts already, first eliminating 18,000 jobs, and then cutting another 9,000. “The overriding tenet of our annual planning this year was to be leaner while doing so in a way that enables us to still invest robustly in the key long-term customer experiences that we believe can meaningfully improve customers’ lives and Amazon as a whole,” Amazon CEO Andy Jassy told employees in March. 

In July, the site layoffs.fyi, which tracks the tech industry, estimated that more than 386,000 tech workers had been fired around the world since the beginning of 2022. 

In music, Downtown Music Holdings, Warner Music Group, Spotify, Motown Records, Soundcloud, BMI, and more have laid off employees. (Downtown and SoundCloud have both done two rounds of cuts.) The language music executives have used in their layoff announcements has echoed messages from the tech world, often relying on buzzwords — think “efficiency” and “evolution” — and emphasizing the importance of “future success” as if that suddenly became an organizational priority.  

It’s widely believed around the music industry that there are more layoffs to come.