ticketmaster
Concert promoter Live Nation turned its busiest summer concert season ever into an all-time financial haul. With the number of shows up 13% and fan attendance up 3%, adjusted operating income (AOI) reached a record $909.8 million, up 4% from the prior-year period, the company announced Monday (Nov. 11).
The third quarter benefitted from a heavy schedule in Live Nation’s owned and operated amphitheaters, which can generate ancillary income from food, beverage and parking. As a result, AOI increased even though revenue of $7.7 billion was 6% short of the $8.15 billion generated in the third quarter of 2023. Net income fell 13.4% to $451.8 million.
“We wrapped up our most active summer concert season ever, our show pipeline has never been bigger, and brand sponsorships are accelerating,” said CEO Michael Rapino in a statement.
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The concerts division had a record AOI of $474.1 million, up 39% year-over-year, on revenue of $6.58 billion, down 6%. Venue Nation, the venue operation division, saw a double-digit increase in on-site spending per fan at major festivals and a 9% increase in per-fan spending at amphitheaters. Live Nation hosted 112 million fans globally in the quarter, up 3%, which more than compensated for a 30% decline in stadium attendance.
The change in venue mix — fewer high-priced stadium tickets, more lower-priced amphitheater seats — caused Ticketmaster revenue to drop 17% to $693.7 million and AOI to fall 33% to $235.7 million. Sponsorship and advertising AOI grew 10% to $275 million on revenue of $390 million, up 6%. That revenue growth came mainly from a 20% increase in the number of strategic partners that generated more than $1 million of sponsorship and advertising revenue. The division added such brands as American Apparel, Wrangler, Ultra Beauty and American Eagle in Mexico to global festivals.
“As we look toward an even bigger 2025, we have a larger lineup of stadium, arena and amphitheater shows for fans to enjoy,” said Rapino. “Momentum continues to build, as we expand the industry’s infrastructure with music-focused venues to support artists and reach untapped fan demand across the globe.”
Ticket sales in September and October were up 20% year over year, and Live Nation has already sold more than 20 million tickets for concerts in 2025, a double-digit increase. Recent stadium ticket on-sales — including Coldplay, Rüfüs Du Sol and Shakira — saw double-digit growth in gross sales compared to past tours.
Venue Nation expects to host about 60 million fans in 2024, up 8% from 2023; it will benefit from VIP enhancements at Northwell at Jones Beach amphitheater in New York, Estadio GNP in Mexico City and others. At Northwell at Jones Beach, for example, season seat and box suite sales are up 50%, VIP club sales are up 50%, and per-fan food and beverage spending is up double-digits.
Following the announcement, which came after the markets closed on Monday, Live Nation shares rose 5% to $130.00 in after-hours trading.
This is The Legal Beat, a weekly newsletter about music law from Billboard Pro, offering you a one-stop cheat sheet of big new cases, important rulings and all the fun stuff in between.
This week: Young Thug ends his years-long YSL RICO case with a guilty plea that results in no prison time; UMG accuses distributor TuneCore of “industrial-scale copyright infringement”; Ed Sheeran wins a case over “Let’s Get It On,”; Metro Boomin faces a sexual assault lawsuit; and much more.
THE BIG STORY: Young Thug Heads Home
And just like that, it was all over for Young Thug. More than two years after the Grammy-winning rapper was arrested as part of a sweeping Atlanta gang case, he pleaded guilty and was sentenced to serve just 15 years probation with no prison time — a stunning end to a legal saga that rocked the music industry.
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Pitting prosecutors in America’s rap capital against one of hip-hop’s biggest stars, the case against Thug and his alleged “YSL” gang raised big questions — about the fairness of the criminal justice system; about violent personas in modern hip-hop; and about prosecutors using rap lyrics as evidence.
Thug, a chart-topping rapper and producer who helped shape the sound of hip-hop in the 2010s, was accused of being the kingpin of a violent gang that had wrought “havoc” on the Atlanta area for nearly a decade. But the case was a mess from the start, featuring endless witness lists, procedural missteps, a jailhouse stabbing and a bizarre episode that saw a judge removed from the case.
How did Young Thug go from that mess — the trial had no end in sight and was set to run well into 2025 — to walking away a free man? Go read my deep dive on the YSL endgame to find out.
Other top stories this week…
“RAMPANT PIRACY” – Universal Music Group filed a lawsuit against TuneCore and parent company Believe over allegations of “massive” copyright infringement, accusing the digital distributor of serving as a “hub” for the widespread dissemination of illegal copies of songs on streaming platforms and social media services, including those by Justin Bieber, Ariana Grande, Rihanna, Kendrick Lamar, Lady Gaga and many others. Seeking a whopping $500 million in damages, UMG claims TuneCore pursued “rapid growth” of its DIY distribution services by turning a blind eye to “rampant piracy” among its users: “Believe is a company built on industrial-scale copyright infringement,” said the lawsuit. In a statement, Believe and TuneCore said they “strongly refute these claims” and would “fight them” in court.
“MUSICAL BUILDING BLOCKS” – Ed Sheeran won a ruling at a federal appeals court confirming that his “Thinking Out Loud” did not infringe the copyright to Marvin Gaye‘s “Let’s Get It On,” effectively ending one of several cases over the sonic similarities between the two hits. The lawsuit argued that Sheeran copied a chord progression and rhythm from Gaye’s iconic track, but the appeals court said the two songs share only “fundamental musical building blocks” that are “ubiquitous in pop music” — and that granting a “monopoly” on them to any single songwriter would “threaten to stifle creativity.”
METRO ALLEGATIONS – Superstar producer Metro Boomin was hit with a civil lawsuit over allegations that he raped and impregnated a woman named Vanessa LeMaistre during a drug-and-booze-fueled incident at a recording studio in 2016. The lawsuit claimed that the alleged assault was referenced in a song he produced — a surprising accusation, given that Metro does not write lyrics or rap himself and the lyrics in question were by 21 Savage and Offset.
TEKASHI ARRESTED – Tekashi 6ix9ine (Daniel Hernandez) was arrested and charged over allegations that he violated a plea agreement struck with prosecutors when he infamously agreed to testify against his former Brooklyn gangmates back in 2018. The provocative rapper had just six months left on the five years of supervised release he secured under that deal, but prosecutors accused him of traveling to Las Vegas without permission and failing a drug test for meth. Tekashi denied the charges at an arraignment hearing, but the judge — the same one who signed off on the plea deal — cited a “full spectrum disregard for the law” and ordered him held until his next court date later this month.
MEGAN THEE PLAINTIFF – Megan Thee Stallion sued a YouTuber and social media personality named Milagro Gramz (Milagro Elizabeth Cooper), accusing her of “churning out falsehoods” about the criminal case stemming from the 2020 incident in which Tory Lanez shot Megan in the foot. Calling Gramz a “mouthpiece and puppet” for Lanez, the superstar seemed intent on using the case as a warning shot to other bloggers who allegedly share false information about the high-profile case: “Enough is enough.”
“OPAQUE AND UNFAIR” – A federal appeals court ruled that Live Nation and Ticketmaster must face a class action claiming they abuse their dominance to charge “extraordinarily high” prices to hundreds of thousands of ticket buyers. In doing so, the court rejected Live Nation’s argument that fans had signed agreements that required them to resolve disputes via private arbitration. The court not only called those agreements “unconscionable and unenforceable” but also “opaque and unfair”; “poorly drafted and riddled with typos”; and “so dense, convoluted and internally contradictory to be borderline unintelligible.”
CASSIE VIDEO CLASH – Prosecutors in the case against Sean “Diddy” Combs told a federal judge that they had not been behind the leaking of the infamous 2016 surveillance video showing the rapper assaulting his ex-girlfriend Cassie Ventura, arguing that such accusations were merely gamesmanship by Diddy’s defense team with the goal of trying to “suppress a damning piece of evidence.”
DIDDY ACCUSER UNMASKED – A federal judge in one of the many civil cases against Combs ruled that one of his accusers cannot use a “Jane Doe” pseudonym, saying her right to avoid “public scrutiny” and “embarrassment” does not trump Diddy’s right to defend himself against such “heinous” allegations. The ruling is not binding on other judges, but it could influence how they handle the issue of numerous other cases that have been filed against Combs by Doe plaintiffs.
MADLIB v. EGON – Hip-hop producer Madlib filed a lawsuit against his former manager Eothen “Egon” Alapatt over allegations of “rank self-dealing,” claiming the exec abused his role to claim undue profits from Madlib’s music and commit other alleged misdeeds. The case claims that Egon believes he can “keep profiting from Madlib work and goodwill because there is nothing Madlib can do about it” and is demanding that the artist “buy him out” if he wants to end the relationship.
A federal appeals court says Live Nation and Ticketmaster must face a class action claiming they charged “extraordinarily high” prices to thousands of ticket buyers, ruling that the concert giants cannot enforce “opaque and unfair” user agreements to scuttle the lawsuit.
Live Nation claimed fans had waived their right to sue in court when they bought their tickets, arguing they had signed agreements promising to litigate any legal disputes via private arbitration — a common requirement when purchasing event tickets and other services from many companies.
But in a ruling Monday (Oct. 28), the U.S. Court of Appeals for the Ninth Circuit ruled that Live Nation’s agreements were “unconscionable and unenforceable” since they would make it “impossible” for fans to fairly pursue claims against the company.
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“Forced to accept terms that can be changed without notice, a plaintiff then must arbitrate under … opaque and unfair rules,” the appeals court wrote. “The rules and the terms are so overly harsh or one-sided as to unequivocally represent a systematic effort to impose arbitration as an inferior forum.”
The ruling described Live Nation’s agreements in scathing terms, calling them “so dense, convoluted and internally contradictory to be borderline unintelligible” and “poorly drafted and riddled with typos.” The terms were so confusing, the court said, that Live Nation’s own attorneys “struggled to explain the rules” during a court hearing.
A spokesperson for Live Nation did not immediately return a request for comment on Thursday (Oct. 31).
The ruling came as Live Nation is facing a sweeping antitrust lawsuit from the U.S. Department of Justice, seeking to break up the company over allegations that it illegally maintained a monopoly in the live entertainment industry. That separate action, which could take years to resolve, remains pending.
The class action against Live Nation, filed in 2022, accuses the company of violating antitrust laws by monopolizing the market for concert tickets and engaging in “predatory” behavior. Filed on behalf of “hundreds of thousands if not millions” of ticket buyers, the case claims Live Nation and Ticketmaster abused their dominance to charge “extraordinarily high” prices to consumers.
The lawsuit was something of a sequel to an earlier class action, in which the same legal team (from the law firm Quinn Emanuel) made highly-similar claims against Live Nation. That earlier case was dismissed after a federal judge ruled that such accusations must be handled via private litigation because of agreements that the plaintiffs had signed when they purchased their tickets.
In Monday’s ruling, the Ninth Circuit said that earlier victory had been both a gift and a curse for Live Nation. Though it had allowed the company to avoid a class-action lawsuit, the ruling raised the troubling prospect of facing thousands of individual arbitration cases all at once.
“Defendants foresaw that if their motion to compel [arbitration] in that case were granted, they would be faced with a large number of parallel individual claims by ticket purchasers,” the appeals court wrote. “In anticipation of such claims, defendants sought to gain in arbitration some of the advantages of class-wide litigation while suffering few of its disadvantages.”
According to the ruling, doing so involved amending its terms of use to require fans to submit to “novel and unusual” procedures for “mass arbitration” offered by a new arbitration company called New Era ADR.
It was this new arbitration agreement that the appeals court declared unenforceable in Monday’s ruling. The court roundly criticized the rules, saying they had placed unfair terms on any consumers who wanted to litigate a dispute with Live Nation. And, citing the company’s market share, the court said fans had almost no choice but to sign the agreement.
“Because Ticketmaster is the exclusive ticket seller for almost all live concerts in large venues, prospective ticket buyers in most instances are faced with a choice,” the court wrote. “They can either use Ticketmaster’s website and accept its terms, or refuse to use the website and be entirely foreclosed from purchasing tickets on the primary market.”
Ticketmaster plans to cancel roughly 50,000 resale tickets to Oasis’ U.K. reunion concerts over violations of the company’s terms and services, Billboard has confirmed. According to Ticketmaster, the canceled tickets were purchased using techniques that have been forbidden for the Oasis tour. Those include a prohibition on purchasing more than four tickets per household, per […]
In recent years, The Cure’s Robert Smith has been vocal about the shifting touring and ticket market. In 2023, the singer convinced Ticketmaster to give partial refunds to fans who had purchased tickets to their Songs Of A Lost World tour, hitting back at “unduly high” fees. For their U.S. run of dates, the band had kept the prices purposefully low to stay affordable, with some priced at $20, but the fees occasionally outstripped the value of the ticket.
In a new, lengthy interview, first published in the The Times, Smith has commented further on Ticketmaster’s practices and specifically their dynamic pricing model.
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“I was shocked by how much profit is made [by ticketing],” Smith said. “I thought, ‘We don’t need to make all this money.’ My fights with the label have all been about how we can price things lower. The only reason you’d charge more for a gig is if you were worried that it was the last time you would be able to sell a T-shirt.”
He continued: “But if you had the self-belief that you’re still going to be here in a year’s time, you’d want the show to be great so people come back. You don’t want to charge as much as the market will let you. If people save on the tickets, they buy beer or merch. There is goodwill, they will come back next time. It is a self-fulfilling good vibe and I don’t understand why more people don’t do it.”
“It was easy to set ticket prices, but you need to be pig-headed. We didn’t allow dynamic pricing because it’s a scam that would disappear if every artist said, ‘I don’t want that!’ But most artists hide behind management. “Oh, we didn’t know,” they say. They all know. If they say they do not, they’re either f–king stupid or lying. It’s just driven by greed.”
You can watch the full interview with Smith at The Cure’s website.
The Cure are releasing their first album in 16 years, Songs Of A Lost World, on Nov. 1 and the LP will be accompanied by a string of shows in London on release week. The band have shared two songs from the record so far, brooding opener “Alone” and “A Fragile Thing.”
Smith’s comments arrive not long after the controversial ticket sale for Oasis’ reunion tour in 2025. Dynamic pricing was used in the process for the band’s 19 stadium dates in the U.K. and Ireland, causing ticket prices to rise and fans forced to make quick decisions on prices that were higher than initially advertised.
The fallout and anger from fans prompted the U.K.’s Competition and Market Authority to investigate the use of the sale tactic. Oasis, who will be playing a run of shows next summer across the globe, distanced themselves from the dynamic pricing model and opted against using the method for their North American dates, which went on sale earlier this month.
Ticketmaster introduced the dynamic pricing scale in 2022 in a bid to help combat touts and the secondary ticket market. The company insists that bands and promoters set the ticket prices and that dynamic pricing is only used with approval by the artist’s team.
Reactional Music, which enables music to be personalized within video games in real-time, signed a licensing agreement with Beggars Group, home to indie labels including 4AD, Matador Records, Rough Trade, XL Recordings and Young. “Reactional Music is doing something really interesting in the gaming space,” said Beggars Group director of global commercial strategy Simon Wheeler in a statement. “It compliments our existing licensing team’s work and extends our reach with games developers and over three billion gamers across the world. We know that gamers are music consumers that over-index in their consumption of music and we’re excited to see what this new partnership will bring.” Reactional previously struck partnerships with music companies including Defected Records, Hopeless Records and Hipgnosis Song Management.
The Circuit Group, the recently launched company that aims to maximize the value of intellectual property for electronic artists, struck an exclusive distribution partnership with LabelWorx, the leading independent digital distributor for indie electronic music labels. Under the deal, Labelworx will manage all digital distribution for The Circuit Group’s roster of artists and labels, including Catch & Release and diviine. “We are thrilled to enter into this exclusive partnership with LabelWorx,” said James Sutcliffe, CEO/president of The Circuit Group UK, in a statement. “Their forward-thinking approach to distribution and their shared commitment to enhancing the value of artists’ IP aligns perfectly with our vision for the future. We are excited to provide our artists and labels with the tools they need to thrive in a fast-evolving industry.”
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Leading African streaming platform Audiomack partnered with Africa-based consumer payments provider Carry1st in a deal that will allow Audiomack’s customers in Africa to purchase subscriptions using local payment methods via Carry1st’s Pay1st payment solution. Audiomack subscriptions will now be available for purchase via the Carry1st shop in local currencies in Nigeria, Egypt, Ghana, South Africa, Kenya, Morocco, Tanzania, Cameroon, Côte d’Ivoire, Rwanda, Uganda, and Senegal. “Audiomack is incredibly excited to partner with Carry1st to expand our presence across Africa and make it easier for music fans across the continent to access premium features,” said Audiomack vp of marketing Charlotte Bwana in a statement. “Carry1st has been impactful in growing Africa’s gaming industry for creators and users, and we are confident we can replicate this approach in the music space.”
U.K.-based streaming service Mixcloud acquired European online music marketplace Encore, which helps artists connect with customers looking for live acts to book at their events. Encore will continue operating as an independent brand as Mixcloud helps steer the company’s future. Mixcloud co-founder Nikhil Shah will join Encore as its new chairman; Shah has been an angel investor in the company since 2019.
Australian music company Vinyl Group acquired the assets of London-based Web3 company Serenade in exchange for $800,000 in shares. Vinyl Group will additionally purchase Serenade’s U.K. subsidiary on a debt-free, cash-free basis, “for the purposes of expediting the expansion of the Vinyl.com business into the UK and European markets,” according to a press release. As part of the deal, several key Serenade employees have joined Vinyl Group, including CEO Max Shand, who will continue to lead Serenade while helping expand the Vinyl.com business. According to the release, sales of Serenade’s NFC-enabled “Smart Formats” have grown 56% month-over-month since launching in January, with a total of 12,000 units sold in the first half of the year. It adds that Serenade has commercial partnerships with more than 100 record labels including Warner Music Group, Beggars Group, Concord, Glassnote, FUGA and PIAS.
Music Venue Trust (MVT), a U.K. charity that represents hundreds of independent music venues in the country, acquired the 235-capacity Swansea, Wales indie venue The Bunkhouse under its Music Venue Properties’ #ownourvenues scheme with support from Swansea Council and Figurative, formerly part of Nesta. Under the deal, The Bunkhouse will be placed into permanent protected status. Launched in 2022, the crowd-funded #ownourvenues initiative has so far raised more than 2.6 million pounds from more than 1,250 individual investors and funding. MVT previously purchased The Snug in Atherton, Greater Manchester in October 2023 and The Ferret in Preston in May 2024, with additional venues identified for acquisition. Music Venue Properties has offered The Bunkhouse a rent reduction and a contribution to building repairs and insurance while committing to working with The Bunkhouse director Jordan McGuire to develop currently-unused parts of the building. “We can finally focus on continuing to develop the next generation of talent, knowing that The Bunkhouse is secure and will remain a cornerstone of Swansea’s music scene long after I’m gone,” said McGuire in a statement.
Killphonic Rights, a music rights management company specializing in publishing, distribution, neighboring rights and creative synch licensing, received a $3 million investment from Stilwell Creative Capital for a proportional stake of equity in Killphonic. The money will be used to expand services for Stilwell’s roster of artists, songwriters, labels and publishers. Stilwell will tap into Killphonic’s knowledge base and staff to increase collections and licensing opportunities for the catalog of rights it has acquired. The partnership was orchestrated by Amanda Schupf of MAX Music Management and Consulting, who will join the advisory boards of both Killphonic and Stilwell following the deal.
Believe completed its full acquisition of leading Turkish indie label Doğan Music Company (DMC) following the approval of the competition regulator. The Paris-based company previously acquired a 60% majority stake in DMC in 2020 before exercising the call option to acquire the remainder for a total of 38.3 million euros ($41.84 million).
Connyct, a new social network designed exclusively for college students, struck a licensing deal with Warner Music Group (WMG), allowing WMG music to be used in Connyct’s video-creation hub Events Center. “We created Connyct to spark joy and excitement around real-life experiences, a digital reflection of your favorite times,” said Connyct CEO/co-founder Matthew Berman in a statemetn. “We’re all about connection and discovery, meant to help users find people who share the same passions and want to publicize events to enjoy them with their friends. Our partnership with WMG takes this vision to the next level, allowing students to soundtrack their college experiences with an incredible array of music.” Connyct will be available for download on the iOS App Store in the coming weeks at select universities.
Ticketmaster and Tickets For Good unveiled a new partnership that will make it easier for live event organizers to donate tickets to nonprofit workers, healthcare providers and teachers. Via Ticketmaster’s Distributed Commerce API, any artist, sports team or other event organizer using Ticketmaster can allocate a portion of their tickets to Tickets For Good, which provides access to select live events for people who serve their community, for a booking fee of less than five pounds in the U.K. and less than $5 in the U.S.
Symphonic Distribution partnered with Twitch to give Symphonic artists the ability to include their music in the Twitch DJ Program. Once they opt-in, Symphonic artists can have their music used by any DJ on Twitch in their sets and earn royalties in the process.
L.A.-based artist management company Hills Artists struck a joint venture partnership with Firebird, a music company that provides career and brand guidance to more than 1,000 artists globally by leveraging data along with its team of experts. “By leveraging cutting-edge data science, increasing access to vital information, and mobilizing substantial financial power, we are uniquely positioned to build careers and transformative businesses,” said Hills Artists CEO Rupert Lincoln in a statement. “Firebird has cultivated something truly exceptional, and we are excited to take the next steps in our journey with them.” Hills’ roster includes Sasha Alex Sloan, Grandson, Aidan Bissett and LANY.
LONDON — The U.K. competition regulator has launched an investigation into Ticketmaster over its much-criticized sale of tickets for Oasis‘ reunion tour, which prompted hundreds of complaints from fans and fierce condemnation from British politicians.
The probe was announced by the Competition and Markets Authority (CMA) on Thursday (Sept. 5) – less than a week after tickets for Oasis’ Live ‘25 tour went on sale. The investigation will look into whether Ticketmaster broke consumer protection laws and engaged in “unfair commercial practices” by failing to notify ticket buyers in advance that prices would surge based on demand.
Standard standing, or general admission, tickets for Oasis’ U.K. and Ireland comeback tour were advertised as costing £148.50 ($195), but the price unexpectedly soared to £355.00 ($467) after several hours of being on sale due to high demand, provoking an angry backlash from fans.
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The CMA said its investigation would examine whether consumers were given “clear and timely information” to explain that the tickets would be subject to dynamic pricing, including the price they would eventually pay for purchases.
CMA officials will also look at whether people were put under pressure to buy tickets within a short period of time at a higher price than they originally intended to pay.
The competition regulator said it will be engaging with Ticketmaster, the band’s management and event organizers to gather evidence to assess whether the Live Nation-owned ticketing company broke consumer protection laws.
Officials will also consider whether to widen the scope of the investigation into other companies involved in the highly anticipated reunion tour, which is jointly promoted by Live Nation, SJM Concerts, MCD and DF Concerts.
Fans who purchased, or attempted to purchase, tickets from Ticketmaster for the shows are invited to submit evidence to the watchdog, including an screenshots they may have taken during the purchasing process. Submissions close on Sept. 19.
“It’s important that fans are treated fairly when they buy tickets, which is why we’ve launched this investigation,” said CMA chief executive Sarah Cardell in a statement.
“It’s clear that many people felt they had a bad experience and were surprised by the price of their tickets at check-out. We want to hear from fans who went through the process and may have encountered issues so that we can investigate whether existing consumer protection law has been breached,” said Cardell.
Ticketmaster did not respond to requests to comment when contacted by Billboard on Thursday. The company has previously stated that all ticket prices for Oasis’ reunion tour, including platinum, in-demand (dynamic) and VIP were set by the tour promoters and management.
In the fallout to the weekend’s ticketing furore, the British government said it would be looking into the practice of dynamic pricing for music concerts as part of its previously announced consultation into the secondary ticketing market.
The Advertising Standards Authority (ASA) said it had received 450 complaints about “misleading claims about availability and pricing” concerning the sale of Oasis’ tickets by Ticketmaster. The regulator said it was “carefully assessing these complaints” and couldn’t comment further.
Responding to the hundreds of complaints from frustrated fans, a representative of Oasis said on Wednesday that the decision to apply surge pricing to its reunion shows was made by the band’s management and tour promoters, and “and at no time [the group] had any awareness that dynamic pricing was going to be used.”
“While prior meetings between promoters, Ticketmaster and the band’s management resulted in a positive ticket sale strategy, which would be a fair experience for fans, including dynamic ticketing to help keep general ticket prices down as well as reduce touting, the execution of the plan failed to meet expectations,” said the statement from Oasis’ publicist. “All parties involved did their utmost to deliver the best possible fan experience, but due to the unprecedented demand this became impossible to achieve.”
Earlier this week, Oasis announced the addition of two new dates at London’s Wembley Stadium to next year’s tour, bringing the total number of shows up to 19. To avoid a repeat of the weekend’s on sale debacle, tickets to the two new Wembley shows are to be sold via an invitation only ballot that gives preference to fans who failed to get tickets in the initial launch.
According to organizers, the Oasis Live ’25 tour was the biggest concert launch ever seen in the U.K. and Ireland with more than 10 million people from 158 countries attempting to buy tickets, which all sold out in less than a day.
LONDON — The British government has pledged to look into the practice of dynamic pricing for music concerts after tickets for Oasis‘ highly anticipated reunion tour more than doubled in price on official ticketing platforms, prompting hundreds of complaints from disgruntled fans.
Tickets for the band’s 17-date U.K. and Ireland 2025 tour went on sale Saturday morning with prices starting at £65.00 ($85.00) for seating and £148.50 for standing tickets.
Fans’ excitement quickly turned to anger, however, after enduring long queues on the tour’s primary ticketing vendor, Ticketmaster, and then discovering that the cost of a standing ticket had soared to £355.00 without warning when they finally got to the front of the queue – due to high demand.
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Although tickets to all 17 shows sold out in less than a day, the unexpected price hikes provoked an angry backlash against Oasis and Ticketmaster from fans with hundreds venting their frustration on social media.
In response, the U.K. culture secretary, Lisa Nandy, said it was “depressing to see vastly inflated prices excluding ordinary fans from having a chance of enjoying their favourite band live.”
The cabinet minister said that dynamic pricing is one of the issues the government would be looking at as part of its previously announced consultation on the secondary ticketing market, which is due to begin in the fall.
Transparency and the technology that ticketing companies use to incentivize dynamic pricing would also be examined as part of the forthcoming review, said Nandy, adding that the newly elected Labour government is “committed to putting fans back at the heart of music.”
“Working with artists, industry and fans we can create a fairer system that ends the scourge of touts, rip-off resales and ensures tickets at fair prices,” she said in a statement.
Speaking to BBC Radio 5 Live on Monday, Prime Minister Sir Keir Starmer echoed the culture secretary’s concerns over secondary ticketing and said the government will get a “grip” on the issue of dynamic pricing to “make sure that actually tickets are available at a price that people can actually afford.”
“This is really important, because this isn’t just an Oasis problem,” Starmer told the BBC. “This is a problem for tickets for all sorts of events, where people go online straight away… and within seconds sometimes, sometimes minutes, all the tickets are gone, and the prices start going through the roof, which means many people can’t afford it.”
On Monday (Sept. 2), the Advertising Standards Authority (ASA) said it had received 450 complaints about “misleading claims about availability and pricing” concerning the sale of Oasis’ tickets by Ticketmaster. The regulator said it was “carefully assessing these complaints” and couldn’t comment further. Ticketmaster did not respond to requests to comment when approached by Billboard.
Priced Out
Although dynamic ticket pricing has become an increasingly regular occurrence in the U.S. live music industry in recent years, Oasis’ comeback tour – which is being jointly promoted by Live Nation, SJM Concerts, MCD and DF Concerts – marks its most high-profile and potentially biggest roll out for live music concerts in the United Kingdom and Ireland.
As in other countries, the practice is commonly used by travel companies, taxis and hotels in the U.K., but it is understood to have only been fleetingly used for gigs and tours so far in the British touring market and, when it has, has failed to draw major scrutiny or attention.
The furore around dynamic pricing from U.K. politicians is further unwelcome news for Ticketmaster owner Live Nation, which was hit with an antitrust lawsuit earlier this year, filed by the U.S. Department of Justice and a group of 30 states, who accuse the concert giant of market dominance and demanding that it and Ticketmaster be broken up.
In the U.K., competition regulators looking into the live music business have so far largely focused on resale ticketing platforms such as Viagogo, which has previously been subject to numerous controversies, investigations and inquiries, culminating in the firm being ordered to offload its StubHub business outside of North America in 2021.
Calls for Stronger Protections
Scrutiny of all aspects of the live industry from governments and regulators in all major touring markets is nevertheless steadily growing.
Last year, the European Commission, the executive arm of the European Union, said that it was “aware of the concerns” about ticketing companies using dynamic pricing and was “monitoring the situation.” Excessive prices imposed “by a dominant company” would be in breach of EU laws, the commission warned at the time.
Prior to July’s U.K. general election, Labour Party leader Sir Keir Starmer said that, once in power, he would limit the number of tickets individual resellers could sell on resale platforms and give the U.K. competition watchdog greater powers to take “swift” action against services and scalpers who break the rules.
“The lack of transparency in live music overall is increasingly problematic. This is an opportune moment to look at the market overall,” says Adam Webb, campaign manager of consumer organization FanFair Alliance, who backs the government’s promise to examine dynamic pricing.
The U.K. Competition and Markets Authority (CMA) has also welcomed the government’s pledge to strengthen consumer protections around ticket buying and said on Tuesday it is “urgently reviewing recent developments in the ticketing market, including the way dynamic pricing is being used in the primary market.”
“Consumer protection law requires businesses to be fair and transparent in their dealings with consumers, and businesses must give clear and accurate information about the price people have to pay, ” said a CMA spokesperson. “Failure to do so may breach the law.”
The U.S. Department of Justice has refiled its historic anti-trust lawsuit against concert promoter Live Nation, with 10 additional states joining the effort to break up the company more than a decade after its 2010 merger with Ticketmaster.
The Attorneys General for Indiana, Iowa, Kansas, Louisiana, Mississippi, Nebraska, New Mexico, South Dakota, Utah and Vermont were added to an amended complaint filed in New York’s Southern District on Monday (Aug. 19), bringing the total number of states participating in the lawsuit to 40 total, along with the District of Columbia.
“There is nothing new in the Amended Complaint,” a statement from Live Nation reads. “The lawsuit still won’t solve the issues fans care about relating to ticket prices, service fees, and access to in-demand shows. We look forward to sharing more facts as the case progresses.”
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The amended lawsuit re-alleges that Live Nation and Ticketmaster acted like a monopoly and violated Sections 1 and 2 of the Sherman Act by using illegal tactics to expand its concert promotion business and management of amphitheaters. The new complaint also includes new details about how Live Nation allegedly expanded its ticketing business after it merged with Ticketmaster in 2009, including information about the company’s controversial relationship with arena developer and operator Oak View Group (OVG). Founded in 2015 by Tim Leiweke and music manager Irving Azoff, Oak View Group manages nearly 200 venues and relies on Live Nation to bring major tours to its concert facilities, which includes such top U.S. venues as Climate Pledge Arena in Seattle, the Moody Center in Austin and UBS Arena in Belmont, N.Y.
As the building manager’s main representative, OVG is supposed to manage the competitive process for selecting a venue’s ticketing contract, but the complaint alleges that OVG is obligated to “advocate for exclusive agreements with Ticketmaster for more than 100 venues Oak View Group manages” — which the lawsuit claims essentially “locks those venues into long-term exclusive Ticketmaster agreements.” The agreement, the government argues, unfairly prevents third-party competitors from entering the ticketing space while compensating OVG with a substantial “incentive payment” from Live Nation plus significant annual payments.
In fairness, OVG’s competitor AEG — which also competes with Live Nation for concert promotion and ticketing — also accepted payments for the buildings it managed under ASM Global, the building management firm it owned with Canadian private equity firm Onex and recently sold to Legends Hospitality.
The revised complaint does not include additional damaging exchanges between Live Nation CEO Michael Rapino and potential competitors, or new damaging information that shows the company employing heavy-handed tactics. Instead, it contains more analysis of the concert market following the merger of Live Nation-Ticketmaster. On that front, according to the complaint, “Live Nation’s conduct has harmed fans because they have been left with fewer concerts, have had more limited choices among touring artists, have paid higher ticketing fees, and have experienced a lower-quality ticketing experience than they otherwise would have but for Live Nation’s anticompetitive conduct.”
Ticketmaster announced Wednesday (July 24) that the company is expanding its presence in Africa with the acquisition of Quicket, described in a press release as “a major player in Africa’s general admission event and festival ticketing.” Quicket, which was founded in South Africa in 2011, is known for its self-service platform and event organizer […]