Sphere
Page: 3
Billionaire hedge fund titan Steve Cohen‘s Point72 Asset Management has acquired a 5.5% stake in Sphere Entertainment Co, the MSG Entertainment spin-off company that owns the state-of-the-art Las Vegas Sphere venue. Point72 disclosed in a regulatory filing on Monday (June 24) that it acquired 1.56 million shares of Sphere Entertainment Co in the second quarter, […]
James Dolan, executive chairman/CEO of MSG Entertainment, will lead the New York-based live events company for another three years. Dolan received a new contract that will keep him at MSG Entertainment through June 2027, the company revealed on Friday (June 21) in a regulatory filing. Dolan, who is also the CEO of both MSG Sports […]
It’s time for another spin around the Executive Turntable, Billboard’s comprehensive(ish) compendium of promotions, hirings, exits and firings — and all things in between — across music. Don’t forget to dig into this year’s Indie Power Players list. We also have a weekly interview series spotlighting a single executive and a regularly updated gallery honoring many of the industry figures we’ve lost throughout the year.
Sphere Entertainment has turned to Hollywood studio veteran Carolyn Blackwood as its new head of Sphere Studios, which develops and produces the “multi-sensory entertainment experiences” for concerts, corporate events and more at the next-generation spherical wonder. At Sphere, Blackwood will lead a team of creative, production and other various wizards responsible for those immersive experiences, plus work closely with MSG Ventures on developing the production technologies needed to create them. Blackwood has more than 25 years of studio experience, and was most recently chief operating officer at Warner Bros. Pictures. Prior to WB, she spent 20-plus years at New Line Cinema, where she rose to president and chief content officer. Between those two studios, she was integrally involved with some of the biggest films of the last quarter-century, including The Lord of the Rings, The Hobbit, Barbie and The Conjuring franchise.
Trending on Billboard
“Throughout my career, I have focused on creative and business innovation in the entertainment industry, as well as the pursuit of production excellence, and this is a tremendous opportunity to be part of the cutting-edge work at Sphere,” said Blackwood. Sphere’s newly elevated president and COO Jennifer Koester added that she believe’s Blackwood’s “expertise bringing high-profile entertainment projects to life will be an asset as we continue to build on, and grow, the Studios’ capabilities.”
The creative team at Sphere also includes chief creative officer Ned McNeilage, who joined earlier this year. Since opening last year with a successful run of U2 shows, the Las Vegas megavenue has been in a jam-y mood with a four concert mini-residency by Phish and an in-progress 24-date residency by Dead & Company. An eight-date run by Eagles is scheduled for the fall.
Meanwhile…
Universal Music India and South Asia promoted Viral Jani to chief revenue officer. Jani joined UMGISA in 2023 as head of digital, strategy & transformation, having previously held senior positions at Times Network, GroupM and Twitter, among others. The promotion follows the May elevation of Sanujeet Bhujabal from evp of content to managing director of the Mumbai-based label division. “[The promotions of Bhujabal and Jani] reflects the company’s commitment to growth and development of one of Universal Music Group’s most important emerging markets,” noted Adam Granite, CEO, Universal Music Group AMEA. “Together they will work closely, alongside Chairman & CEO Devraj Sanyal and myself, to deliver our mission of creating the best music-based entertainment company in the region.”
Warner Chappell Music promoted A&R exec Jessi Vaughn Stevenson to vp, A&R and digital. Stevenson will continue reporting to Ben Vaughn, president/CEO WCM Nashville, as she strategizes opportunities for songwriters. During her career, Stevenson has worked with songwriters including Jessi Alexander, Rhett Akins, Parker McCollum, Hailey Whitters, Morgan Wallen and Randy Montana. “Jessi has always shown commitment to songwriters, helping them with their craft and careers,” said Vaughn. “She is always thinking of new ways to support songwriters and is a wonderful team player. We’re happy to announce her promotion.” –Jessica Nicholson
APM Music elevated creative executive Adam Weitz from senior director to vp of TV and film sync. Weitz has spent the bulk of his 16-year sync licensing career — roughly 11-and-a-half years — at APM, a production music joint venture between Universal Music Publishing Group and Sony Music Publishing. During that time he and his TV/Film team has banked large-scale licensing deals with Hollywood studios, streaming platforms and others, and locked in placements with hundreds of films and shows, including recent wins in Oppenheimer, Succession, Spider-Man: Across the Spider-Verse, Ted Lasso and more. He also spearheads APM’s sample clearance business, which has collaborated with Drake, Beck, The Black Keys and others. Weitz reports to chief revenue officer Chad Elbert and president Adam Taylor, who remarked, “His deep industry connections and unique blend of creative and licensing expertise have established him as one of the very best in the industry.” Prior to joining APM in 2013, the Los Angeles-based exec spent nearly five years in leadership at sync licensing house Visions from the Roof. Under the pseudonym Phofo, Weitz composed music for several animated shows including Sushi Pack, Care Bears and Club Penguin, and he co-produced the first studio LP by MC Paul Barman. Reach him at aweitz@apmmusic.com.
BOARD SHORTS: Furnace Record Pressing founder and former CEO Eric Astor was elected to the Vinyl Record Manufacturing Association‘s board of directors. VRMA works to advance the record manufacturing sector — in which Astor has been deeply invested since FRP’s 1996 founding. He recently transitioned to an advisor role at the Metallica-backed Virginia plant, with Ali Miller taking over as CEO in March … OpenAI (ChatGPT) appointed Paul M. Nakasone, the former head of the National Security Agency (NSA), to its board of directors.
BMG appointed Alexandra Behrens as senior vp of global people excellence, a most excellent way of saying she’ll oversee HR services and operations across the company. Behrens is sliding over from Bertelsmann sister company Gruner + Jahr (G+J), where she led the people management & services team during a 15-year run at the print publishing giant. “Alexandra’s leadership will be instrumental in driving our global HR initiatives and fostering a culture of excellence across all of our locations,” said BMG CHRO Nikola Holle-Spiegel, to whom she’ll report. BMG recently announced a fine-tuning of its frontline recordings business under Jon Loba.
Digital Media Association (DiMA) promoted Sally Rose Larson to senior vp of government and external affairs. Prior to joining DiMA in 2019 as the audio streaming trade group’s vp of government relations, the Georgia native served as legislative director and later deputy chief of staff to Rep. Doug Collins (R-GA), and was chief copyright advisor to House Judiciary Committee GOPers.
Reed Smith welcomed Jackson Abbeduto as counsel in its global entertainment and media industry group. Based in the lauded law firm‘s Century City, Calif. office, Abbeduto arrives following a year as counsel at Granderson Des Rochers. Prior to that, he spent nearly a decade at Universal Music Publishing Group and three years at YouTube as an executive. “Music is very important to our overall practice strategy, and considering our partner Gregor Pryor is the leading digital music lawyer in Europe, Jackson will have all the resources necessary to help us be on the forefront of advising clients in the US on all cutting-edge digital issues,” said Stephen Sessa, the co-chair of Reed Smith’s global entertainment and media industry group.
RADIO, RADIO: Cumulus Media promoted Kriston Aitken to chief human resources officer, taking over for a retiring Todd McCarty, who held the role for nine years. The HR veteran joined Cumulus in 2016 and was elevated to vp of Human Resources two years ago … Jose George and Olivia Morley joined advertising consulting firm Madison and Wall as senior analysts, according to Radio Ink … Samantha Melbourneweaver is joining NPR as managing editor/digital audience growth & engagement. She was previously the assistant managing editor of audience at the Los Angeles Times.
CAA promoted 15 employees, including Shayna Ehrlich to music marketing executive in the agency’s music touring department. She joined the firm in March 2019 as a music and comedy tour marketing assistant and later shed the laughs part of her workload. Prior to joining CAA, the NYC-based Ehrlich was in media strategy at iHeartMedia. THR has more details on the moves.
Hollywood-based publicist and former TV programmer Kiki Ayers launched My Best Kid Life, a new “daily guide on how parents and kids can live their best life” that will focus on wellness, nutrition, co-parenting and more, plus feature exclusive interviews with celebs discussing parenthood. Unique to MBKL is that all images used for the company are in the style of comic book, cartoon or anime. Pryor to this new venture, Ayers ran her PR firm Ayers Publicity and worked as an entertainment reporter. Earlier in her career, Ayers was a music programming manager at REVOLT and was in production at both MTV2 and The Jerry Springer Show.
ICYMI:
Richard Burgess
A2IM president and CEO Richard James Burgess telegraphed his exit from the indie label trade group … UTA hired ex-Ingrooves chief Bob Roback as COO … Downtown named Molly Neuman as president of its CD Baby arm … Jennifer Koester was promoted to president and COO of Sphere Entertainment … UnitedMasters hired Def Jam vet LaTrice Burnette as evp and head of music … and COLTURE‘s Ty Baisden was named executive of the year in Billboard‘s Indie Power Players list.
Last Week’s Turntable: TikTok Lawyers Up
Las Vegas’ Sphere has its next occupant lined up. The mind-bending venue announced on Thursday (June 13) that Rock and Roll Hall of Famers the Eagles will swoop into town in the fall for eight residency shows over four weekends. The gigs will kick off on Sept. 20 and run through Oct. 19, with a […]
Jennifer Koester is expanding her role at Sphere Entertainment. The live entertainment executive has been named president/COO of Sphere, effective immediately.
Prior to her promotion, Koester served as the company’s president of Sphere Business Operations, which saw her lead the strategy and execution of all business aspects of Sphere, the next-generation entertainment venue in Las Vegas.
In her new role, Koester will continue to work with executive leadership and provide strategic oversight for Sphere Studios, the immersive content studio in Burbank dedicated to developing multi-sensory experiences exclusively for Sphere, including further developing Sphere Studios’ capabilities as a full-service production studio. Koester will also continue to focus on maximizing venue utilization across a range of categories such as original programming, attractions, concerts, residencies, and corporate and marquee events, as well as driving strategic partnerships, delivering the best customer experience and growing Sphere as a premium global brand.
“Since joining our team earlier this year, Jennifer’s contributions have had a significant impact,” said Sphere Entertainment executive chairman/CEO James Dolan in a statement. “We believe we are just scratching the surface of what is possible with Sphere, and her expertise will be essential as we continue to advance on our long-term vision for this next-generation entertainment medium.”
Trending on Billboard
“I welcome the opportunity to take on this expanded role,” added Koester. “Across the Sphere organization we are focused on both bringing unique experiences to life in Las Vegas, and developing new experiences that will keep Sphere at the forefront of immersive entertainment. I look forward to continuing to work with our world-class team to grow our business and deliver on Sphere’s vision for the future of entertainment.”
Koester has 30 years of experience in technology, media and entertainment. She joined Sphere Entertainment in February from Google, where she served as MD, Americas strategic alliances, global partnerships at Google Commercial Operations. Her experience prior to Google includes serving as senior vp of advanced advertising product development, data analytics and ad operations at Cablevision, along with various legal roles.
Koester received a J.D. from St. John’s University School of Law and a B.S. in management information systems from Binghamton University.
It’s time for another Executive Turntable, Billboard’s comprehensive(ish) compendium of promotions, hirings, exits and firings — and all things in between — across music. We also have a weekly interview series spotlighting a single executive and a regularly updated gallery honoring many of the industry figures we’ve lost throughout the year.
ByteDance has hired former Warner Bros. Pictures legal honcho John Rogovin as the Chinese company’s new global general counsel, effective immediately. He reports directly to Liang Rubo, CEO of ByteDance. The role includes oversight of TikTok, which has a lot going on right now. Rogovin’s arrival comes as TikTok and ByteDance engage in a monumental battle with the United States government following the passage of legislation requiring the parent company to sell the app or face a national ban. In early May, the company filed a federal lawsuit aimed at overturning the law, calling it an “unconstitutional” action aimed at “silencing” more than 170 million Americans who use TikTok. TikTok chief Shou Chew rightly said Rogovin’s arrival comes at an “important time” for the company. Rogovin, who clocked time at both the FCC and the DOJ earlier in his career before a 14-year run at WB, added that he looks forward to “helping to ensure that our platforms continue to provide a critical forum for more than two billion users worldwide to entertain, teach, and connect with one another.” Rogovin succeeds departing general counsel Erich Andersen, who has shifted to special counsel.
Trending on Billboard
Federica Tremolada
Spotify
Federica Tremolada was promoted to general manager of Europe for Spotify, effective immediately. Tremolada, who spent the last five years as managing director of Southern and Eastern Europe, fills the shoes of Michael Krause, who earlier this week announced his departure after a seven-year run as GM. Both execs made their own announcements on Linkedin, with Krause calling it a “perfect time to pass the baton” and spend time with family before seeking “new adventures later this year.” Tremolada, meanwhile, called working at Spotify “one of my biggest dreams come true” and listed opening Casa Spotify in Milan, where she is based, and growing the podcast business in the region as some of her tenure highlights. Prior to joining Spotify, Tremolada spent more than a decade at Google, where she rose to head of international partnerships for the YouTube TV squad.
Austin Jenkins was named vp of A&R at Island Records. Based in Nashville, Jenkins started at Island in 2023 and played a pivotal role in the signing and development of artists including Wyatt Flores and Medium Build at the label. He will continue leading Island’s Nashville operations. Jenkins was formerly the founder, guitarist and songwriter for Texas band White Denim. He later founded Fort Worth, Texas, recording studio Niles City Sound with Josh Block and Chris Vivion, where Jenkins and Block co-produced, recorded and mixed Leon Bridges‘ full-length debut album, Coming Home. Jenkins performed guitar and bass on the album and also toured with Bridges as part of his band.
Adam Salomon was named senior director of A&R at Concord Music Publishing. Salomon joins Concord from London-based music management company Chosen Music, where he led A&R efforts. He reports to Concord Music Publishing executive vp of worldwide A&R Kim Frankiewicz. Originally from Sweden, Salomon has held A&R and management roles across independent and major labels in the country, including Universal Music Sweden, where he led the Svenska Inspelningar label.
Producer, songwriter and rapper Rodney “Darkchild” Jerkins launched a new record label, Alienz Alive, which Jerkins described in a statement as “a collaborative community of creatives that are Christ-centered where artist development is key. We encourage our artists to use their gifts to uplift and inspire. Sonically speaking the influences are Hip Hop, R&B, and Indie Rock. As long as it glorifies God and it’s dope, all are welcome.” At launch, the Alienz Alive roster includes Jon Keith, GAWVI, IMRSQD Alex Jean and TJ Carroll. Jerkins will be involved in the label’s day-to-day operations.
Madison House is building a bigger booking agency with the hiring of industry veteran Thomas Ponsart as booking agent and Ruby Williams and Madison Dawson as agent assistants. Bay Area-residing Ponsart has more than a decade of experience and learned under the tutelage of Tom Chauncey and Hank Sacks at Partisan Artists. He brings with him a roster that includes John Craigie, Monophonics, Parlor Greens, Madeline Hawthorne, Kelly Finnigan, Anthony Villacari and Goodnight, Texas. Williams arrives from Freshwater Art Gallery & Music Venue in Boyne City, Mich., where she booked artists of all stripes, and is now based in Madison House’s office in Ann Arbor. Dawson is a recent Belmont grad and intern at Madison House in Nashville, where she is based. “The ultimate decision to join forces with Madison House is our shared values, growth mindset, adaptability, freedom to pursue new clients, and their tech forward approach to new systems,” said Ponsart. “Madison House has instilled these values in their team for decades and it makes them a commendable and unique business that I’m excited to call my new home.”
Riser House Records named Amy O’Connor as head of sales and streaming. O’Connor previously served as marketing director at Sony Music/Legacy Recordings, working Sony’s country legacy catalog including music from Dolly Parton and Willie Nelson, as well as working with artist estates including Johnny Cash and Loretta Lynn. O’Connor previously led the streaming team at Better Noise Music, working on projects for Papa Roach, Mötley Crüe and Five Finger Death Punch. –Jessica Nicholson
Filmmaker and music producer Jesse Lauter joined Peter Shapiro’s Dayglo Presents as head of production & media. In this newly created position, Lauter will oversee the creative side of video and audio production for Dayglo venues, including The Capitol Theatre in Port Chester, NY and the Brooklyn Bowl mini-chain (Brooklyn, Las Vegas, Nashville and Philadelphia), along with the newly added Bearsville Theatre in Woodstock. One of his main responsibilities is directing live-streams for FANS.live and Relix out of the Capitol Theatre. Lauter most recently directed Learning To Live Together: The Return of Mad Dogs & Englishmen about Joe Cocker, and is currently working on a film about swamp rock legends Little Feat. He’s also worked with Dayglo on a part-time basis for years. “I’ve been a part of this family for a long time, and have so much love and respect for Pete and what he has built,” he said. “It’s a perfect fit.” each Lauter is reachable at jesse@dayglopresents.com.
Courtney Zeppetella is no longer senior vp, controller and chief accounting officer of Madison Square Garden Entertainment. Zeppetella’s resignation, effective May 31, was disclosed in an SEC filing three days prior to her exit. The NYC-based executive joined MSGE in May 2022 following a 21-year run at KPMG, where she rose to audit partner. Michael J. Grau, the company’s executive vp and CFO, will serve as the company’s interim principal accounting officer until a replacement is named.
ALL IN THE FAMILY: Billboard‘s longtime Australian correspondent Lars Brandle is now head of content at The Brag Media, where he’ll oversee strategy across Rolling Stone Australia and New Zealand, Variety Australia, The Music Network, Tone Deaf and more titles. Brandle joined Billboard in 2000 out of the London bureau and for many years served as global news editor and later as overnight editor — along the way amassing a paltry 835 pages of written articles. New gig aside, Brandle isn’t fully free of Billboard‘s clasp just yet — The Brag Media holds the license for Billboard in Australia. Talk soon, mate!
Sphere Entertainment hired industry veteran Chandra Allison as executive vp of sales and service at the Las Vegas megavenue. In her new role, Allison will drive sales strategies, develop conferences and events, oversee service teams, and build on Sphere’s strong relations with fellow stakeholders in Vegas. Allison, who has done consultant work for Sphere, most recently served as senior vp of strategy and growth at Oak View Group, where she oversaw growth and strategy for its OVG360 portfolio. Prior to OVG, Allison put in nearly 25 years at The Venetian Resort, where she rose to svp of sales and marketing. “Sphere is a game-changer in this dynamic market,” she said, “and this is a tremendous opportunity to continue working with the team to develop one-of-a-kind experiences that enhance Sphere’s presence in Las Vegas across a range of event categories and guest experiences.”
NASHVILLE NOTES: Kelli Haywood and Leigh Holt teamed to launch Hsquared Management. The company combines the artist rosters from their respective companies, KCH Entertainment and maddjett, while they also reveal their first signing together, Capitol CMG singer-songwriter Riley Clemmons. The Hsquared client roster also includes Lauren Daigle, Carlos Whittaker, Annie F. Downs and Megan Danielle –J.N. … UMG Nashville‘s director of radio marketing Donna Hughes departed after 13 years. Hughes was previously national director of radio syndication at Capitol/EMI Records before those imprints were joined UMG.
ICYMI:
Lee Anderson
Warner Music Group hired Michael Ryan-Southern to lead the company’s acquisition efforts … CAA appointed Darryl Eaton, Emma Banks and Rick Roskin as co-heads of the global touring division … French collective management organization SACEM extended Cécile Rap-Veber’s term as CEO … MNRK Music Group president and CEO Chris Taylor is resigning effective June 28 and will be replaced by COO Sean Stevenson … Lee Anderson was named president of Wasserman Music … Lionel Ridenour was named executive vp of promotion at gamma. … Dennis Ashley Jr. and son Dennis Ashley III launched a new multimedia firm … Day After Day Productions hired Melanie Davis as head of tour marketing, while promoting Marc Ertel to head of creative and Erin Patterson to head of marketing.
Last Week’s Turntable: PierFerd Partners Up
Phish fans beware: Smoke a bong in the Las Vegas Sphere at your own risk.
A Phish fan who bragged in April about taking the “first bong hit to ever be ripped” in the Sphere — and posted a viral video of him doing so — now says he’s received a letter from Madison Square Garden Entertainment’s lawyers banning him from the venue and all other MSG facilities.
In an image of the purported letter posted to an Instagram account called @acid_farts, an attorney for MSG told the unnamed owner of the account that the company “will not tolerate actions that threaten the safety and security of our guests.”
“You knowingly violated the guest code of conduct by visibly smoking inside the venue,” wrote Christopher Schimpf, an associate general counsel at MSG, in the letter dated June 3. “In light of your conduct, you are hereby indefinitely banned from Madison Square Garden, Radio City Music Hall … and any other MSG venue.”
The purported letter, reposted by the well-known Phish fan account called @phunkyourface, told the alleged bong-ripper that he was “not to enter into or remain in any of the MSG venues at any time in the future.” If he does so, “law enforcement will be contacted to ensure your expulsion and you will be subject to the penalties.”
Trending on Billboard
A spokeswoman for MSG did not immediately return a request for comment on the situation.
Coming from MSG, a threat to ban someone is not just bluster. The company has made headlines over the past two years over its use of facial recognition technology to ban certain people from the famed Manhattan arena, including plaintiffs’ lawyers who filed lawsuits against the company. And owner James Dolan has previously issued high-profile bans against Charles Oakley, a former New York Knicks star, as well as against a Knicks fan who yelled at him in 2017 to sell the team.
The use of such technology for safety and security purposes has become widespread and is largely considered legal, and lawsuits from the attorneys who were banned from MSG were mostly unsuccessful. But it has drawn criticism from some civil liberties experts and lawmakers, who fear that it poses privacy risks and could be used punitively.
The Sphere, a $2.3 billion immersive concert venue with LED screens stretching 250 feet above and around the audience, opened in Las Vegas last fall. After a 40-show residency by U2, Phish became the second band to play the state-of-the-art arena with a four-concert run in April, featuring the unique sets and trippy visuals that the Vermont jam band’s rabid fan base has come to expect.
On April 20, the @acid_farts Instagram account posted a clip that purported to show him at one of those shows, taking a hit from a large glass water bong to applause from nearby fans. His caption: “First bong hit to ever be ripped in the @spherevegas @phish Somebody call @guinessworldrecords.” The video itself racked up 447 likes; when @phunkyourface reposted it a day later, it got another 4,773 thumbs up from the Phish faithful.
But apparently MSG wasn’t so amused. In his June 3 letter, Schimpf noted that “you posted an Instagram video of yourself smoking inside the Sphere,” before recounting the exact caption used on the post. He warned that the man was now banned not only from the company’s venues, but also from “the box office, Chase Square and the concierge areas” at the Manhattan arena.
Nobody wants to be banned from MSG’s venues — the company also owns New York’s Beacon Theatre and Chicago’s Chicago Theater — but such a ruling is particularly problematic for a Phish fan. Back in 2017, the band played a famous 13-night concert residency at MSG dubbed “The Baker’s Dozen,” and its New Year’s Eve concerts at the Midtown arena are an annual tradition for Phish fans. In recent years, Phish frontman Trey Anastasio has also performed at Radio City and The Beacon.
Following the news of the ban letter, Phish fans took to social media to joke about efforts to enforce a smoking ban at Phish shows, which are well-known for a liberal attitude toward drug use. In one post on X, user @MinnieFluff shared an image of Anastasio doing a soundcheck before an empty MSG: “Remaining crowd at Phish NYE 2026 after MSG Entertainment uses facial recognition to ban anyone that has ever smoked inside their venues.”
For his part, the owner of the @acid_farts account seems unfazed by MSG’s threats. In a note below the image of the letter, he said simply: “The Sphere sent me a plaque to commemorate what is now officially the first bong hit ever taken in The Sphere.”
Neither the owner of @acid_farts nor of @PhunkYourFace immediately returned direct messages from Billboard seeking comment.
Steve Sayer recently celebrated his 10th anniversary at The O2, the AEG Europe-owned and operated London arena that consistently ranks among the world’s top-grossing concert venues. In 2023, the 21,000-capacity building grossed $220 million from 188 shows, placing it second only to Madison Square Garden (MSG), which grossed $223 million, on Billboard’s Top Venues chart (15,001-plus capacity). In terms of total attendance, The O2 is a global leader, welcoming a record 2.4 million people through its doors last year (600,000 more than MSG), according to figures reported to Billboard Boxscore, justifying its claim to the title of “world’s most popular music venue.”
This year looks to be just as busy, with The O2 recently hosting sellout shows by Bring Me the Horizon, Take That, Depeche Mode and The 1975 as well as the three-day Country 2 Country (C2C) festival and 2024 Brit Awards. Upcoming bookings include J Balvin, Doja Cat, Justin Timberlake, Janet Jackson, four shows by Liam Gallagher and six shows by The Killers.
Trending on Billboard
“We’re grossing huge sums for the artists, selling an incredible number of tickets and we continue to invest and innovate to make sure the fans are having an amazing time,” says Sayer, who joined The O2 in 2014 as commercial director before being promoted to VP/GM of the arena four years later.
In addition to overseeing the day-to-day management of the venue, which first opened in 2007, Sayer is responsible for operations at the wider O2 complex, which also contains a second 2,800-capacity venue, a 210,000 square-foot designer shopping outlet, a 19-screen cinema and more than 30 bars and restaurants. “We’re certainly not resting on our laurels,” says Sayer. “We want to continue to be the front runner.”
Here, Sayer discusses dynamic ticketing, the rapidly-increasing costs of putting on shows, his opposition to a proposed Sphere venue in London and more.
Steve Sayer
Courtesy Photo
This year marks your 10th anniversary at The O2. What have been some of the biggest highlights and challenges in that time?
There have been so many highlights and quite a few challenges. It sounds cliched now, but a global pandemic and the shutting down of the live industry for 18 months was an incredible challenge for everybody. We’ve got nearly 200 [staff] that I’m responsible for and I guess what I’m most proud of is leading the team through that period, minimizing a very small number of redundancies and probably coming out stronger at the other end than we’ve ever been.
How has the pandemic changed the live and arena business?
Ticket-buying behavior has definitely changed in terms of late buying. There’s also been a definite shift in the number of shows that are getting booked within weeks and months of the show playing out. Pre-pandemic we would have really good visibility 12 to 18 months [ahead] in terms of what’s in the diary. We still have that to a large degree, but 20% of our shows are now short lead and that’s been a real shift.
What do you regard as some of the biggest issues facing the live music business?
One of them is sustainability. We’re acutely aware of our responsibilities and we collaborate with all our stakeholders right across the industry and we’re pushing hard on that. It would be remiss of me not to mention general cost inflation, which is impacting every part of the live ecosystem. Our energy costs are significantly higher than they were four years ago, and they are only going one way. Wage inflation has gone through the roof: double-digit growth in the last couple of years. The cost of putting on shows and running venues is significantly higher than it has ever been and that is a challenge to try and manage and mitigate that. Another challenge is the [health of] the broader live music ecosystem. While The O2 is having incredible success, we know the U.K. grassroots sector is having a tougher time. We’re cognizant of the importance of a vibrant live ecosystem that fuels sustained success for all of us.
Last month, a Parliamentary committee called for a new voluntary tax to be added to arena and stadium tickets sold in the United Kingdom to support struggling grassroots music venues. Is that something The O2 supports?
It’s something we’ve been talking within the industry about. One thing that we have got to understand as far as a levy [is concerned] is just what is legally permissible when you start thinking about competition rules and unilaterally adding levies to the price of a ticket. But it is certainly something that we’re actively exploring and it’s something that we’re talking about within our own business.
Unlike in the United States, the U.K. live music market has so far been generally resistant to the introduction of dynamic ticketing, whereby prices are set according to demand. Can you see that changing?
My sense is that you are going to see more dynamic pricing in the U.K. It will be an interesting challenge. It’s well understood in Europe that in travel and hotels, you pay a different price based on demand. We haven’t had that in the [U.K.] entertainment or the live sector or even really in sport, but obviously, it is commonplace in the U.S. and North America. My sense is that on certain shows and certain artists, it will start to come in. It’s just a question of over what time period and to what extent. Are we talking about a relatively small number of ringfenced tickets? Or are we talking about the entire manifest? That’s the big question.
AEG strongly opposed proposals by MSG to build a Sphere concert arena in East London, not far from where The O2 is based. Madison Square Garden Entertainment (MSGE), which is owned by James Dolan, withdrew those plans in January following opposition from London Mayor Sadiq Khan. Was that a big win for The O2?
The thing with the Sphere that we’ve always been quite open about is — it’s not about competition. Competition is healthy. We are constantly looking at what other venues, festivals and other industries are doing and what we can learn. There was a lot of local opposition to the Sphere [in London]. Local residents didn’t want the light pollution. Las Vegas is a very different city and a completely different environment to East London. All along we said, “We don’t oppose competition in the live music industry.” But that was the wrong scheme in the wrong location in our view and that was what the [London] Mayor also concluded.
Are there lessons to be learned from the high-profile teething problems at the Oak View Group-owned Co-op Live Arena in Manchester, the U.K.’s biggest concert venue, which finally opened last month after a series of costly delays and cancellations? And what impact do you think the arrival of a major new U.K. arena will have on the wider business?
Building and opening any venue of scale presents various challenges and only underpins the importance of meticulous planning, thorough preparation and engagement with key stakeholders throughout the process, right up to opening day. There’s lots that we can always learn from new venues but we’re not resting on our laurels. We’re going to continue to invest in The O2. This year we’re upgrading our Wi-Fi. We’re starting a two-year program to renovate all our backstage. We’re continuing to look at what we can do on the sustainability front, so back-of-house we’re operating as efficiently as we can be. It’s a good time to be in the industry because while there are challenges, undoubtedly the market forecasts are strong.
Concert industry experts generally thought 2024 would be a down year — or at least less busy than 2023, when Taylor Swift and Beyoncé catapulted the sector to new heights and challenged the personnel within it to keep pace amid its explosive growth.
But so far, 2024 hasn’t brought much rest for the weary. The touring business is entering the summer fueled by huge concert grosses that are unprecedented for the midyear mark, according to Billboard Boxscore.
At midyear, grosses for the top 10 entries on the Top Tours chart total a collective $1.5 billion, up a staggering 83% from last year’s figure of $814.9 million. That marks the first time the combined gross of the top 10 tours has crossed $1 billion by the halfway point. Last year, only two tours — Elton John and Harry Styles — had generated more than $100 million at midyear. This year, eight of them have.
Leading the chart period, which spanned from Oct. 1, 2023, to March 30, 2024, is U2, which opened the new Sphere venue in Las Vegas with a residency that grossed $231.6 million from 38 shows during that time. (U2’s full 40-date Sphere run grossed $244.5 million, though the first two shows, which took place Sept. 29 and Sept. 30, occurred just before the chart period began.)
On the strength of her fall North American tour along with February and March dates in Oceania, P!nk ranks second on the midyear tally with $196 million grossed from 42 shows. At No. 3, Madonna logged 67 of her Celebration Tour’s 80 dates during the period and grossed $190.6 million for a No. 3 rank (the trek wrapped in early May). Rounding out the chart’s top 10 are three Latin tours (Luis Miguel; RBD; and Enrique Iglesias, Pitbull and Ricky Martin), three pop and rock acts (Coldplay, Depeche Mode and the Eagles) and Travis Scott, the sole hip-hop artist in the ranking’s upper tier, who brought in $96 million from 44 North American arena shows on his Circus Maximus Tour — marking the rapper’s first outing since the deadly 2021 Astroworld festival.
The big revenue gain for the chart period’s top-earning tours, during what is normally the slower half of the year, is further evidence that — driven largely by international growth in Asia, South America and Australia — the concert business has become an increasingly year-round business.
Leading the Top Promoters midyear chart with $2.8 billion grossed is Live Nation, which has long advocated for steady, incremental international growth. Its main competitor, AEG — No. 2 on Top Promoters with $976.8 million grossed — produced Taylor Swift’s ongoing The Eras Tour through its partnership with Messina Touring Group and has also continued to expand its footprint globally. Swift did not report her The Eras Tour data to Billboard during the chart period, when she played 26 shows across South America, Australia and Asia.
SPHERE IS HERE
Individual music venues rarely change the entire touring landscape, but few facilities have captured the public’s imagination quite like Las Vegas’ Sphere. With its ground-breaking interior sound and video display — not to mention its light-up, skyline-dominating exterior — the venue has effectively created a new tier of high-end concert experience.
U2’s No. 1 ranking on Top Tours was driven solely by the 38 U2:UV Achtung Baby Live at Sphere shows from Oct. 1, 2023, through the residency’s conclusion on March 2, 2024. Those concerts grossed $231.6 million from 630,000 tickets sold, with U2 averaging a $6.1 million gross per show from an average ticket price of $368. While a few megastars have earned more from Vegas residencies, none have ever earned so much from so few shows.
While those in the industry largely view fans’ willingness to increasingly shell out for premium concert experiences as a net positive, some live executives predict that other parts of the sector — festivals, namely — may begin to feel a competitive pinch.
“It’s already getting difficult for festivals to find headliners,” says Wasserman Music agent Sam Hunt, who represents major acts such as Diplo, Run the Jewels and The xx, noting that artists used to make substantially more money headlining festivals than they did headlining arenas. But new ticket-pricing tools have significantly increased what artists can make playing the latter.
That shift in financial posture for the touring business comes amid increasingly frequent festival cancellations, and those woes have extended to the top of the market: This year, Coachella was slow to sell after its initial on-sale and ended up down about 20% in attendance compared with 2023.
Given the choice between festivals and headlining concerts at arenas and stadiums, fans are increasingly choosing the latter. “There is no more comfortable way to enjoy a show than an arena — especially the newer facilities,” says Mark Shulman, senior vp of programming at UBS Arena in Elmont, N.Y., just outside of Queens, which opened in late 2021. “The modern arena is a concert palace, with incredible acoustics, comfortable seats and tons of bathrooms, plus all kinds of food and beverage options.”
DOJ LAWSUIT LOOMS
The sector’s momentum may be hindered by the lawsuit filed by the U.S. Department of Justice (DOJ) in late May seeking to break up Live Nation and Ticketmaster 14 years after the government approved the merger of the two companies. Twenty-nine states and the District of Columbia joined the lawsuit, which alleges an illegal monopoly in the live entertainment industry. “It is time to break up Live Nation-Ticketmaster,” Attorney General Merrick Garland said in a statement announcing the suit.
For the government to prove that Live Nation is a monopoly, it must demonstrate that the company has a dominant market share. Though Billboard’s midyear report only measures the top line of the concert market — during the slowest two quarters of the year — it does offer context about the mega-promoter’s clout.
Take the Top Promoters chart. Live Nation and AEG rank first and second, respectively, followed at No. 3 by OCESA — the Mexican promotion company Live Nation purchased in December 2021 — with $403 million in sales. Of the $5.4 billion spent globally on concert tickets to events promoted by the top 20 promoters during the midyear period, according to Boxscore, Live Nation and OCESA accounted for $3.2 billion in sales — about 60% of the total.
That tracks closely to the Top Tours chart, where 31 tours — nearly two-thirds of the overall list of 50 — were produced by Live Nation. Of the top 10 tours, only one, Luis Miguel, was produced by another company. (If Swift had reported data for her AEG-produced The Eras Tour, she undoubtedly would have swelled the number of non-Live Nation productions in the top 10 to two. However, Billboard’s analysis is based only on global data that is voluntarily reported to Billboard Boxscore by promoters, venues and artists.)
A large part of the DOJ’s inquiry into Live Nation will revolve around the company’s ownership of Ticketmaster, which it acquired in 2010, along with the platform’s current market share of the concert ticketing business. On that front, Billboard found that 69 of the top 100 venues across Boxscore’s five highest-capacity charts at midyear were Ticketmaster clients.
This story will appear in the June 1, 2024, issue of Billboard.
05/17/2024
It wasn’t all dancing bears at Dead & Co.’s debut Sphere show (though the bears were there!). Here are our favorite moments from show 1.
05/17/2024