Madison Square Garden
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New York Attorney General Letitia James has sent a letter asking Madison Square Garden Entertainment (MSGE) to explain its reported use of facial recognition technology to bar individuals involved in litigation against the company from its venues, the Attorney General’s office said Wednesday (Jan. 25).
The letter cites reports that approximately 90 law firms comprising thousands of lawyers are affected by a policy that MSG Entertainment allegedly put in place, in which the facial recognition tech has been used to identify and bar attorneys with legitimate tickets from venues including MSG and Radio City Music Hall. The letter says the office has “concerns that the Policy may violate the New York Civil Rights Law and other city, state, and federal laws prohibiting discrimination and retaliation for engaging in protected activity.” The letter also says that the office is concerned that such practices could run afoul of laws prohibiting retaliation and that the technology “may be plagued with biases and false positives against people of color and women.”
“MSG Entertainment cannot fight their legal battles in their own arenas,” James said in a statement included in a press release from her office on the matter. “Madison Square Garden and Radio City Music Hall are world-renowned venues and should treat all patrons who purchased tickets with fairness and respect. Anyone with a ticket to an event should not be concerned that they may be wrongfully denied entry based on their appearance, and we’re urging MSG Entertainment to reverse this policy.”
In a statement sent to Billboard, an MSG spokesperson responded to the letter, saying, “To be clear, our policy does not unlawfully prohibit anyone from entering our venues and it is not our intent to dissuade attorneys from representing plaintiffs in litigation against us. We are merely excluding a small percentage of lawyers only during active litigation. Most importantly, to even suggest anyone is being excluded based on the protected classes identified in state and federal civil rights laws is ludicrous. Our policy has never applied to attorneys representing plaintiffs who allege sexual harassment or employment discrimination.”
In the past few months, the New York Times has reported that MSG Entertainment, owned by James Dolan, has begun using facial recognition software to identify a list of attorneys representing clients that are involved in litigation against the company, and is barring not just those lawyers, but all lawyers from their respective firms, from attending concerts or other events at its venues, which include MSG, Radio City, the Hulu Theater, the Beacon Theatre and others. Events at which the policy has allegedly been utilized include games involving the NBA’s New York Knicks and NHL’s New York Rangers, both of which Dolan also owns.
The use of facial recognition technology is legal in the state of New York, though some lawyers who have sued the company claim that using it to bar a list of attorneys with open litigation against MSGE is not. The public outcry has caught the attention of the Attorney General, who is requesting a response both justifying the policy and detailing attempts to abide by the laws outlawing discrimination and retaliation by Feb. 13.
In the first full year of tracking since the pandemic, New York’s Madison Square Garden (MSG) returns to No. 1 on Billboard’s year-end Top Venues (15,001+ capacity) chart. But more than that, MSG is the highest-grossing venue of any size or shape, eclipsing all stadiums, arenas, theaters and clubs. According to figures reported to Billboard Boxscore, Madison Square Garden hosted 124 shows during the tracking period, combining to $241.4 million and 1.8 million tickets.
For those following Billboard’s monthly Boxscore charts, MSG’s No. 1 finish shouldn’t be a huge surprise. The arena led the monthly venue chart in February, August and September, the last of which was a record-setter for the biggest one-month sum for a venue since the monthly rankings launched in early 2019. MSG’s 22 September shows raked in a combined $64.3 million.
MSG appeared on the 10-position chart for 10 of the year’s 12 months, only missing in January and March. Otherwise, including its three months at No. 1, it spent half of the year in the top three.
With 124 shows, MSG’s calendar was packed. Still, some heavy hitters can take some credit for its ultimate triumph. Harry Styles, No. 1 on the year-end Top Boxscores chart, led the charge with his mammoth 15-show residency. The shows collectively grossed $63.1 million and sold 277,000 tickets between Aug. 20 and Sept. 21, a key factor in the venue’s monthly wins.
And while they are regarded as individual engagements, Billy Joel’s ongoing residency continued with 11 shows during the tracking year – one show in each month except for January, during a largely dark period amid the Omicron wave. His shows combined to $29.6 million and 205,000 tickets sold. That means that Styles and Joel’s 26 shows accounted for $92.7 million, or 39% of the venue’s total annual gross.
Following Styles atop the heap, Phish ($8.8 million), Rage Against the Machine ($8.2 million), Elton John ($6.9 million) and Genesis ($5.3 million) round out MSG’s top five grossing concert engagements of the year with multi-show runs. Based on attendance, Styles leads Phish (76,000), Rage Against the Machine (71,000), John Mulaney (42,000) and Luke Combs (36,000).
MSG became the first venue to earn more than $200 million in a year when it closed out 2019 with $221.7 million. The arena reaches new heights three years later, but considering 2020 and 2021 were shortened due to COVID, its own record re-set is essentially immediate. The $241.4 million gross is the largest for any venue in a single year.
While Boxscore charts date back to the late ‘80s, year-end venue charts launched in 1999. In those 24 years, MSG has led the charge among venues with a capacity of 15,001 or more in 14 of those years. After starting at No. 6 in 1999, MSG was No. 1 for nine consecutive years from 2000-2008. It then floated around the top 10 while London’s O2 Arena assumed the throne from 2009-2016, falling one year short of MSG’s record ‘00s-era reign.
MSG regained the title for 2017-2020, slipped to No. 2 last year behind Las Vegas’ T-Mobile Arena, and returns to the summit for 2022.