Business
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Elon Musk’s Twitter has dissolved its Trust and Safety Council, the advisory group of around 100 independent civil, human rights and other organizations that the company formed in 2016 to address hate speech, child exploitation, suicide, self-harm and other problems on the platform.
The council had been scheduled to meet with Twitter representatives Monday night. But Twitter informed the group via email that it was disbanding it shortly before the meeting was to take place, according to multiple members.
The council members, who provided images of the email from Twitter to The Associated Press, spoke on the condition of anonymity due to fears of retaliation. The email said Twitter was “reevaluating how best to bring external insights” and the council is “not the best structure to do this.”
“Our work to make Twitter a safe, informative place will be moving faster and more aggressively than ever before and we will continue to welcome your ideas going forward about how to achieve this goal,” said the email, which was signed “Twitter.”
The volunteer group provided expertise and guidance on how Twitter could better combat hate, harassment and other harms but didn’t have any decision-making authority and didn’t review specific content disputes. Shortly after buying Twitter for $44 billion in late October, Musk said he would form a new “content moderation council” to help make major decisions but later changed his mind.
“Twitter’s Trust and Safety Council was a group of volunteers who over many years gave up their time when consulted by Twitter staff to offer advice on a wide range of online harms and safety issues,” tweeted council member Alex Holmes. “At no point was it a governing body or decision making.”
Twitter, which is based in San Francisco, had confirmed the meeting with the council Thursday in an email in which it promised an “open conversation and Q&A” with Twitter staff, including the new head of trust and safety, Ella Irwin.
That came on the same day that three council members announced they were resigning in a public statement posted on Twitter that said that “contrary to claims by Elon Musk, the safety and wellbeing of Twitter’s users are on the decline.”
Those former council members soon became the target of online attacks after Musk amplified criticism of them and Twitter’s past leadership for allegedly not doing enough to stop child sexual exploitation on the platform.
“It is a crime that they refused to take action on child exploitation for years!” Musk tweeted.
A growing number of attacks on the council led to concerns from some remaining members who sent an email to Twitter earlier on Monday demanding the company stop misrepresenting the council’s role.Those false accusations by Twitter leaders were “endangering current and former Council members,” the email said.
The Trust and Safety Council, in fact, had as one of its advisory groups one that focused on child exploitation. This included the National Center for Missing & Exploited Children, the Rati Foundation and YAKIN, or Youth Adult Survivors & Kin in Need.
Former Twitter employee Patricia Cartes, whose job it was to form the council in 2016, said Monday its dissolution “means there’s no more checks and balances.” Cartes said the company sought to bring a global outlook to the council, with experts from around the world who could relay concerns about how new Twitter policies or products might affect their communities.
She contrasted that with Musk’s current practice of surveying his Twitter followers before making a policy change affecting how content gets moderated.
“He doesn’t really care as much about what experts think,” she said.
Keith Urban has sold his master recordings to Litmus Music.
The acquisition marks the first deal for the Carlyle Global Credit-backed Litmus since the company’s founding earlier this year. The purchase, for an undisclosed sum, includes 10 studio albums and a greatest hits compilation from the multiple-Grammy winner, as well as a collaboration agreement on future recordings.
Urban’s most recent full-length set, 2020’s The Speed of Now, Part 1, was his seventh No. 1 on Billboard’s Top Country Albums chart, where he’s notched 10 top 10s. He’s also landed 21 No. 1s on Billboard’s Country Airplay chart, including “Somebody Like You,” “Days Go By” and “Long Hot Summer,” as well as 16 No. 1s on the Hot Country Songs chart. On the all-genre Billboard 200 albums chart, Urban has logged eight top 10-charting sets, including two No. 1s.
Urban has earned 20.7 million equivalent album units for his catalog of albums in the U.S., according to Luminate. Of that sum, 14.9 million are in traditional album sales. His songs — those billed to him as the primary artist in Luminate’s database — have sold 26.1 million downloads in the U.S. and have generated 4.76 billion on-demand official streams in the U.S.
“I have the deepest respect for Keith, his incredible talent and his passion for making great music. He’s a musically insatiable musician, record maker, performer and songwriter,” Dan McCarroll, co-founder and chief creative officer of Litmus Music, said in a statement.
“It is an honor to partner with Keith and represent songs that reflect his integrity, character and musicianship,” added Litmus’ co-founder/CEO Hank Forsyth. “Dan and I and the entire Litmus team are so grateful Keith has trusted us to care for what he has given so much to create.”
Urban, who is managed by Borman Entertainment, said, “What makes this such a great fit for me is the genuine passion and respect Dan, Hank and the team at Litmus have for this music. In working with them, I feel that same collaborative spirit that’s always inspired me as an artist.”
Litmus launched in August with a $500 million backing from Carlyle Global Credit, with plans to rely on Forsyth and McCarroll’s deep industry ties after decades in the music business. Forsyth previously held positions as executive vp at Warner Chappell and GM of Blue Note, while McCarroll served as president of both Warner Brothers Records and Capitol Records.
Urban is the latest country superstar to sell his master recordings this year. In January, Hipgnosis Song Management acquired 80% of Kenny Chesney’s recorded music catalog spanning from 1994-2017. In October, Blake Shelton sold ownership of his master recordings released from 2001-2019 to Influence Media Partners, though that deal includes a joint venture whereby the singer will earn a share of the profit generated by his catalog going forward.
Set to kick off a residency at Las Vegas’ Planet Hollywood next year, Urban told Billboard in November that he and producer Dann Huff were “feverishly working away to try and finish [the new album], which I hope will come out early mid next year.”
BRISBANE, Australia — Universal Music Australia taps Sean Warner for the top job, which will vacated by the incumbent George Ash at year’s end.
Announced Tuesday (Dec. 13), Warner is promoted to president, Universal Music Australia & New Zealand, with effect from Jan. 1, 2023.
The incoming chief is a UMA stalwart with 15 years’ experience leading the company’s commercial business, both physical and digital.
Warner joined UMA in 2007 as national sales manager and has served on its senior management team in recent years, most recently as senior vice president of commercial, with duties for the commercial growth, innovation and digital development for UMA & New Zealand.
During his time with Universal, Warner has overseen the commercial strategy in Southeast Asia (SEA), launched the Bravado merchandise and licensing interests on both sides of the Tasman, and developed UMA’s eCommerce activities.
Prior to joining the music major, Warner held senior roles with BMG Interactive, Sony PlayStation, DMX Music and Foxtel. Also, he serves as chair of the AMTD fundraising committee for the music industry charity organization Support Act.
“Sean’s deep understanding of the Australian market combined with his operational experience and the respect he has earned from his UMG colleagues and artists—both domestic and international—makes him the ideal executive to take on the role of president,” comments Lucian Grainge, chairman and CEO of UMG.
“I’m confident he will expand our track record of creative and commercial success in a market that so culturally important.”
Warner will succeed UMA’s long-time leader Ash, who, as previously reported, plans to retire from his position at UMA.
Ash, who led the company as president since 2010, marked the end of an era in the Australian music industry when he announced his departure on Monday (Dec. 12).
“The time is right for me to step down from Universal,” Ash explained in a separate statement. “I feel confident that with the brilliant leadership group we have now, the organization will continue to grow and thrive.”
As previously reported, Ash last year initiated an investigation into workplace culture at UMA, and engaged Darren Perry at law firm Seyfarth Shaw to conduct the probe.
“As the region’s leading music company, we will continue to innovate and evolve our businesses,” says Warner in a statement, “and support our artists and labels as they deliver the very best music and culture to fans.”
Opening statements kicked off the highly anticipated trial over whether Tory Lanez shot Megan Thee Stallion in the foot two years ago.
Los Angeles prosecutors hope to convict Lanez (real name Daystar Peterson) of three felony charges over the July 12, 2020 incident, in which he allegedly shot Stallion in the foot during an argument after a pool party in the Hollywood Hills.
In October 2020, he was charged with one count of assault with a firearm and another gun possession charge. On Dec. 6, 2022, just one week before the trial began, the L.A. district attorney’s office added a new, third count of discharging a firearm with gross negligence. If convicted on all three charges, Lanez faces 22 years in prison. Yet Lanez, 30, has maintained his innocence and looked poised to fight for it while arriving at the Clara Shortridge Foltz Criminal Justice Center Monday morning (Dec. 12) in a cool mint suit and white turtleneck while holding his son’s hand as he entered the packed courtroom with the rest of his entourage.
Prosecutors argued that the shooting took place shortly after Stallion, Lanez and her former friend Kelsey Harris all attended a pool party at Kylie Jenner‘s house on the night of July 11, 2020. As they left in a black Cadillac Escalade driven by Lanez’s security guard Jauquan Smith, L.A. County District Defense Attorney Alexander Bott said an argument between Stallion and Lanez, whom he claimed had “been intimate” with one another, erupted after “Meg had insulted his skills as a musical artist.” She then exited the vehicle before Lanez allegedly grabbed and pointed a gun, yelled “Dance, bi—!” and fired five rounds, which Bott played the audio of twice during his statement. Prosecutors claim that “she was bleeding, she was injured” after Lanez struck both of Stallion’s feet.
And while arguing that Harris, who is expected to testify during the trial, “will tell you her close friend was shot by the defendant,” Bott also claimed the defendant “pulled her by the hair and “either punched her or slapped her.” He showed a screenshot of three consecutive text messages Harris sent to Stallion’s bodyguard, Justin Edison, at 4:27 a.m., just minutes after the shooting: “Help. Tory shot meg. 911.” After responding to 911 calls from neighbors, police officers — some of whom were called by prosecutors to take the stand today as witnesses — conducted a high-risk traffic stop on Hollywood Blvd., where they found a gun on the floorboard of the front passenger seat, where Lanez had been sitting.
Bott says while Stallion was transported to Cedars-Sinai Medical Center, where a doctor extracted three major bullet fragments from her foot while performing surgery, Harris, Lanez and Smith went to the Hollywood police station and underwent testing for gunshot residue, which Lanez, Harris and two other people at the scene tested positive for. Other evidence the prosecutors brought in included a recording of a phone call Lanez made from jail to Harris at 9:05 a.m., approximately five hours after the shooting, where he profusely apologized and admitted he was “so drunk,” and a screenshot of his text to Stallion at 8:59 p.m., when he wrote, “Meg. I know you prolly never gone to talk to me again. But I genuinely want u to know I’m sorry from the bottom of my heart. And I was just too drunk .”
Bott ultimately argued that Harris’ texts to Edison claiming the defendant shot Stallion, the gun being “warm to the touch” (meaning it was consistent with a recent firing, Officer Sandra Cabral claimed in her testimony later on), the doctor who performed surgery on Stallion’s foot and found bullet fragments, the call Lanez made to Harris in jail hours after the shooting, and his apology text to Stallion should all point to the defendant being guilty.
But Lanez’s lead attorney George Mgdesyan argued, “This case is about jealousy” before painting a different scene at Jenner’s pool party and diving into Lanez, Stallion and Harris’ tumultuous relationship. He suggested Stallion was triggered by seeing Lanez and Jenner hanging in the pool together, causing her to want to leave the party with Lanez. They eventually left with Harris and Smith, the latter of whom drove them in the black SUV, but Mgdesyan stated Stallion had left some of her belongings at Jenner’s house and made the foursome return. “She was so drunk, she was so jealous,” he claimed, that the billionaire makeup mogul told the “Savage” rapper to leave the party because she was causing a scene.
The defense claimed that Stallion then started an argument with Lanez during their car ride back for initially not wanting to leave with her and instead wanting to stay with Jenner. When Harris sided with her, the Alone at Prom singer questioned her allegiance and exposed that Stallion had a sexual relationship with him behind Harris’ back, since Harris and Lanez had been linked together first. Lanez seems to have corroborated his claim in a tweet from February 2022 when he wrote that the apology text he had sent Stallion mere hours after the shooting was due to “good d*ick had me f—ing 2 best friends …. and I got caught.”
According to the defense, Stallion had also been romantically involved with fellow rapper DaBaby and NBA player Ben Simmons right after Harris had dated both men. Mgdesyan zeroed in on the physical altercation that allegedly ensued between Harris and Stallion in the car and mentioned that a witness named Sean Kelly, whom he said police interviewed minutes after the shooting because their SUV was parked by his house, saw Harris get out from the back seat of the car, open Stallion’s front passenger door and “saw a fist fight between the girls” before one of them held a gun. The defense ultimately posed the theory that Harris may have been the one who discharged the gun and shot Stallion.
Mgdesyan also argued “[Stallion’s] lying about her story,” pointing to the numerous interviews she’s given with news outlets and police as well as Instagram Lives she’s held in the last two years. He questioned why the rapper initially told police officers she cut her foot stepping on broken glass before claiming she had suffered a gunshot wound days later. After media outlets reported that Lanez had fired the gun, Stallion directly accused him in an August 2020 Instagram video. The defense also suggested Stallion was not completely truthful during her CBS Mornings interview with Gayle King from April 2022, when she denied having an intimate relationship with his client. Mgdesyan also acknowledged the apology messages Lanez sent to both women, which prosecutors showed earlier, and argued that his client never mentioned a gun or shooting in his call to Harris or text to Stallion but apologized for “cheating on them, having a sexual relationship with both of them” and not disclosing that either of them.
Stallion, 27, is expected to testify in court Tuesday (Dec. 13). It still remains unclear if Lanez will testify. The Gathering for Justice, a non-profit founded in 2005 by Harry Belafonte, has partnered with multiple women’s and violence prevention organizations to organize a rally outside of the county criminal courthouse in support of the three-time Grammy-winning rapper before she takes the stand on Tuesday. “We are committed to spreading the message that violence is not the answer. We know the time is now to advocate for victims of violence, particularly violence against Black women,” said president/CEO Carmen Perez-Jordan in a press statement. Her sentiments align with Stallion’s “protect Black women” message that she’s been spreading in countless interviews and performances, including her October 2020 Saturday Night Live performance and New York Times op-ed, in which she she wrote “There’s not much room for passionate advocacy if you are a Black woman.”
Replying to mounting criticism from the public and Mexican officials, Ticketmaster Mexico issued a formal statement on Monday (Dec. 12) following a ticketing fiasco that led to hundreds being denied access to Bad Bunny’s Mexico City shows Dec. 9 and 10.
“As has been reported, on Friday an unprecedented number of fake tickets were presented at the entrance of [Estadio Azteca], purchased outside our official channels,” wrote Ticketmaster in its release, posted on Twitter late Monday. “In addition to causing confusion among entrance officials, this situation generated a malfunction in our system, which for moments at a time, couldn’t properly identify legitimate tickets. It’s important to underscore that there was no oversale of tickets. Ticketmaster took the technological and logistical measures needed to ensure what happened on Friday would not happen on Saturday.”
Mexico’s Federal Attorney’s Office for Consumers (PROFECO), reported that more than 1,600 people were denied entry to Bad Bunny’s Friday show, leading to crowds of angry ticket-holders clamoring outside the gates of Mexico City’s Estadio Azteca. At the time, Ticketmaster attributed the issue to fake tickets that caused their system to malfunction. On Saturday, just 110 were denied entry.
PROFECO, however, said the ticketing problem for the Puerto Rican superstar’s shows was triggered by an “oversale” of tickets and that Ticketmaster would be fined as a result. “The difference between those defrauded in the first and second concert is proof of it. 1,600 tickets in the first concert… and 110 in the second”, PROFECO head Ricardo Sheffield explained on TV program Aguila o sol.
The fine for Ticketmaster México could amount to up to 10% of that company’s total sales in 2021, Sheffield said.
“Ticketmaster claimed they were counterfeit, but they were all issued by them,” Sheffield said in an interview on Saturday with Radio Fórmula.
PROFECO’s investigation determined that many tickets claimed as false were indeed legitimate and had been purchased through legitimate channels, according to Sheffield.
In its new missive, Ticketmaster says the Bad Bunny shows were the most in-demand ever in the country’s history, with 4.5 million people attempting to purchase just 120,000 available seats for both Azteca dates. The company said it’s collaborating “openly and widely” with the investigation and will refund ticket buyers in addition to paying them the 20% indemnization mandated by law.
Read full statement in Spanish below:
Ticketmaster has technology that can prevent the type of fraud that allegedly impacted entry to the show, but so far it has only been deployed in the United States. The technology, known as SafeTix, digitizes tickets and eliminates easy to duplicate barcodes that can be resold to multiple people. It’s unclear when the technology will be available in countries outside of the U.S.
Ticketmaster Mexico had been owned and operated by OCESA-CIE since the 1980s but last year Ticketmaster parent company Live Nation finalized its acquisition of Ticketmaster Mexico, transitioning the company from a license holder to a Ticketmaster subsidiary. Ticketmaster Mexico is forecast to sell 20 million tickets this year.
Twitter is once again attempting to launch its premium service, a month after a previous attempt by the company failed.
The social media platform said it would let users buy subscriptions to Twitter Blue to get a blue check mark and access special features starting Monday (Dec. 12).
The company owned by billionaire Elon Musk has also started granting a new gold-colored check mark to businesses on the platform. The gold label began appearing Monday on the account profiles for Coca-Cola, Nike, Google and dozens of other big corporations.
“The gold checkmark indicates that the account is an official business account through Twitter Blue for Business,” the company says on a support web page.
Twitter’s blue check mark was originally given to companies, celebrities, government entities and journalists verified by the platform. After Musk bought Twitter for $44 billion in October, he launched a service granting blue checks to anyone who was willing to pay $8 a month. But it was inundated by imposter accounts, including those impersonating companies like Nintendo, pharmaceutical company Eli Lilly and Musk’s businesses Tesla and SpaceX, so Twitter suspended the service days after its launch.
The relaunched service will cost $8 a month for web users and $11 a month for iPhone and iPad users. San Francisco-based Twitter says subscribers will see fewer ads, be able to post longer videos and have their tweets featured more prominently. Twitter’s website doesn’t say if business accounts must pay extra for the gold label or if it is granted automatically.
A federal judge is refusing to dismiss a lawsuit filed by 50 Cent that accused a Miami medical spa of falsely suggesting that he’d had penis surgery, ruling the rapper might have a valid case.
The rapper’s lawsuit claims that Angela Kogan and her Perfection Plastic Surgery & MedSpa exploited an innocent photo he’d “graciously agreed” to take with her to imply that he was a client — and, more startlingly, that he had received penile enhancement surgery as part of his work.
Kogan strongly denies the allegations and immediately moved to dismiss the case, saying 50 actually was a client and had consented to the use of the image as payment for the work he received. But in a decision Monday, Judge Robert N. Scola, Jr. denied that motion, saying the lawsuit’s allegations were strong enough to survive the earliest stages of the case.
Among other things, Kogan defended herself by arguing that her Instagram post featuring the image merely thanked 50 for visiting her medical office and didn’t directly suggest that he’d endorsed the practice. But in his ruling on Monday, Judge Scola said that argument was “simply wrong.”
“As the proverbial saying goes, a picture is worth a thousand words,” Scola wrote. “This one in particular depicts a worldwide celebrity next to Kogan with MedSpa’s name repeated all throughout the background. The promotional value is evident.”
Based on the claims in the lawsuit, the judge said the photo did more than just “thank” the rapper, whose birth name is Curtis James Jackson III: “Read in the light most favorable to Jackson, the defendants’ ‘thanks’ serves as a humblebrag. It is self-promotion.” The judge then offered up the dictionary definition of a “humblebrag” in a footnote.
Such a ruling does not mean 50 Cent has won the lawsuit. It merely means the case will head into discovery — the process during which both sides exchange key evidence — and toward an eventual trial where 50 will try to prove such allegations. But it bodes well for any litigant for a judge to rule that, if proven true, your allegations are valid.
An attorney for Kogan declined to comment on the decision.
50 Cent sued Kogan in September, arguing that he took a photo with “someone he thought was a fan” and had “never consented” to the use of the image for commercial purposes in any form. He says Kogan not only posted the image to Instagram herself but also engineered an article on the website The Shade Room that used the post to make the “false insinuation” that she’d provided him with penile enhancement.
The article in question (“Penis Enhancements Are More Popular Than Ever & BBLs Are Dying Out: Cosmetic Surgery CEO Angela Kogan Speaks On It”) did not directly claim that Jackson had the surgery. But it allegedly said he was a “client” of the practice while repeatedly using the image of him with Kogan — and Jackson’s lawyers say the “implication was clear.”
“Defendants’ actions have exposed Jackson to ridicule, caused substantial damage to his professional and personal reputation, and violated his right to control his name and image,” the star’s lawyers wrote at the time. They included social media comments in which users mocked the rapper, including one that “crudely” said the rapper should be called “50 inch.”
Firing back with her motion to dismiss the case in October, Kogan’s attorneys argued the image was “an innocuous capture of plaintiff and defendant in defendants’ office,” not the kind of direct endorsement that would give rise to a lawsuit. And her lawyers argued that she had no direct role in the Shade Room using the Instagram post alongside the article about penile enhancements.
But in his ruling on Monday, Judge Scola said Kogan’s lawyers had glossed over the fact that she had not merely posted the image to Instagram, but also posted a screen-captured video of her scrolling through the Shade Room’s article.
“They weakly argue that Jackson consented to the photo’s being uploaded on to Instagram while making no mention of Jackson’s consent/non-consent as to the screen capture video and the promotional value it doubtlessly served,” the judge wrote.
“That omission is fatal,” Scola continued. “Because the defendants took it upon themselves to post the video onto their Instagram accounts, Jackson can plausibly argue that the defendants unauthorizedly used his likeness to promote their business regardless of whether the defendants had any role in TSR’s publication of either the Tweet or the article.”
Even if 50 Cent had traded his photo consent for free medical care, the judge also questioned whether such treatment could possibly be fair payment for the commercial scale at which Kogan allegedly used the image.
“The promotional value that the defendants have received from repeatedly sharing Kogan’s photo with Jackson is surely great,” Scola wrote. “Although the court has no reason to doubt the quality of the ‘free medspa services’ that the defendants provided Jackson, the record is not sufficiently established to substantiate the defendants’ suggestion that their services equitably compensated Jackson.”
When Ben Kline and Cris Lacy took over Warner Music Nashville (WMN) as co-presidents in June, they let the staff know that their disagreements would be hashed out in the open.
“I want the kids to see Mom and Dad fighting,” jokes Kline, but then adds, “These are two people that are in the middle of [problem] solving, and hopefully, everyone learns from it and sees how we get to a decision.”
The hope is that airing out conflicts in public “empowers the staff to disagree with us,” says Lacy. When the pair took the reins from WMN chairman/CEO John “Espo” Esposito, who will ascend to chairman emeritus in January after 13 years, the last thing they wanted was “people sitting in the room just going along with whatever we throw out there. We need everybody to come in with the big ideas and be disruptors.”
Disruption is already happening at the artist level as the executives begin to put their stamp on the label: One of the first signings was Giovannie & The Hired Guns, the Texas-based band led by Mexican-American frontman Giovannie Yanez, whose breakout single, “Ramon Ayala,” spent five weeks at No. 1 on Billboard’s Rock & Alternative Airplay chart. They are also seeing huge streaming numbers with nascent country rockers Bailey Zimmerman, who is co-signed with Elektra, and Zach Bryan, who is signed to Warner Records but co-works with WMN.
Kline and Lacy, who were unofficially touted as Esposito’s successors for many months, have been preparing for the changeover. “We both have coaches, and we’re working at this relationship because we know that it’s not as simple as, ‘Well, we love each other now, and it’s all great,’ ” Lacy says.
Kline’s parents gave him this Boston baseball, which he says is a reminder of his roots and love of the sport. “This is the one item that has sat on every desk I’ve occupied.”
Emily Dorio
“We had each done some executive coaching individually, but as this came about, we leaned in and the company was great, and they have offered solutions,” says Kline. “As new challenges and situations arise, it’s very reassuring to know that we have that type of resource. It’s an evolution, and what it is today probably isn’t what it looks like in six months.”
Kline, who was most recently executive vp/GM, started at WMN in 2014 as vp of revenue before becoming senior vp of global revenue and touring. Lacy joined in 2005 after stints at several publishing companies. She was most recently executive vp of A&R and has been responsible for bringing acts such as Kenny Chesney, Cole Swindell, Cody Johnson, Ashley McBryde and Gabby Barrett to the label. WMN, which ranked third on Billboard‘s 2022 year-end list of top country labels, also counts Blake Shelton, Dan + Shay and Ingrid Andress among its roster.
In their first joint interview since taking over WMN, the executives, who report to Warner Music Group CEO of recorded music Max Lousada, talked about their vision for the company, what they admire about each other, ongoing challenges at radio and what keeps them up at night. What do you admire the most about the other?
Ben Kline: Cris is incredibly inclusive as a manager, at soliciting everyone’s opinion and coming to a conclusion. Her ears and her heart go into our signings and 25-plus years of relationships that are drawn upon on a daily basis. I cannot tell you the level of safety I feel knowing that’s what my partner brings.
Cris Lacy: Ben is very decisive. I have so much respect for how laser focused he is in a meeting. That inspires a lot of confidence. The other is his business acumen. That makes me feel confident to go out to be creative — to jump off a cliff knowing that he’ll help me pull the parachute.
A print from the 1986 photo shoot for Dwight Yoakam’s Guitars, Cadillacs, Etc., Etc., which fueled country’s neo-traditional movement. “The picture captures the spirit of Dwight,” says Kline.
Emily Dorio
In February, Robert Kyncl will replace Stephen Cooper as Warner Music Group’s CEO. What interactions have you had with him so far? And since he is from YouTube, do you expect a greater emphasis on technology?
Kline: Yes. Cris and I have had a chance to meet Robert virtually. It’s hard not to get excited when you look at the companies that he has helped build.
Giovannie & The Hired Guns’ new album, Tejano Punk Boys, leans more rock than country. What drove the signing?
Lacy: What we heard felt like the spirit of the outlaw movement: rebellious, visceral, urgent and honest. Toby Keith is one of Gio’s influences. Toby has said things that pushed the boundaries. Gio is pushing the boundary a little further into rock musically. We also heard unreleased music that is more classic country in its structure. As a label, we have to look past what is probable in the current moment and ahead to what is possible. We believe in what Gio is doing right now, but we also believe in his vision to release different music down the road to the country, rock and Latin audiences.
Emily Dorio
That signing was in partnership with Warner Music Latina and Warner Records. Is the country market ripe for a Latin explosion?
Lacy: Yes! There’s a lot of opportunity, especially for our genre: the storytelling, the cadence of the music, the swagger. When we speak with our partners in that space, it feels like a natural fit for us. There will be more.
Your other initial signings were Madeline Edwards and singer-songwriter Chase Matthew. What does that reveal about your A&R philosophy, and how is it different than it was under Esposito?
Lacy: I was here for all of Espo, so I would say the A&R philosophy has always been consistent, which is: It’s storytellers. What Madeline and Chase and Gio say when you put them all together is there’s no boundary for us. We don’t sit in a room and say, “We need one of those.” The artist that we want is an artist that we don’t know exists yet.
Kline: The marketplace has also evolved, so how we judge success, how we’re able to amplify artists and get their music heard has changed. As important as [radio] is for critical mass, we are seeing incredible breakout success for artists in our genre through avenues that weren’t available.
How does that change A&R if you aren’t as reliant on radio?
Lacy: Honestly, it feels like freedom because it was so frustrating to know that when an artist came to a country major record label, what they were saying was they wanted radio. So if, as an A&R person, you loved the music but you realize it can’t go to radio, then you cannot ethically say, “I’ll sign you.” You ended up passing on artists that you truly loved. Now there are all these other ways to develop stories and break artists. The handcuffs are off.
“I try to start every day in gratitude,” says Lacy. “The Book of Awakening by Mark Nepo puts everything in perspective. The cross came from a meditation journey, and the candle is from this amazing artist counseling nonprofit, Friends of Porter’s Call, where I serve on the board.”
Emily Dorio
Are you rethinking the costs of radio? It can take a year to get a song up the chart and six months before you know if you’ve got a hit.
Kline: I don’t think we’d be doing our jobs if we weren’t rethinking how we spend every dollar. For a really long time, your marketing efforts began the day you went to radio with your first single on a new artist. That was when the clock started. If you’re doing that in 2023, I don’t know if that’s a recipe for success. There has never been more ways to do it.
It used to be you were only competing against your fellow Nashville labels for acts. Now you’re competing with the coastal labels as well. How do you deal with that?
Lacy: The last artist that we looked at had, according to Billboard, 18 labels interested. The New York- and Los Angeles-based labels are seeing something very exciting in this genre, so that’s good for the business. As much as we joke about, “Gosh, I wish they’d just leave us alone to do our thing,” it means that our music is traveling in a way that it hasn’t before. We have really good lines of communication with our sister labels, and we talk openly about, what is the native genre for this act? Having very good relationships is important to Max Lousada and to the philosophy of the company.
Is the increased competition driving up signing costs?
Lacy: Signing costs are going up because you have data that is predictive. If you map out the next five years of an act who is streaming X, there’s no sense in offering them less than they’re going to be able to make if they never signed a deal. What we didn’t have before was a way to measure where something would be in five years.
Kline: There has never been more data available around unsigned artists, and everyone has access to generally the same data. The rosters in this town were [previously] built out of people going to clubs in cities where the only A&R person was from a label in Nashville. It’s a different ballgame now, and it puts added pressure on — and we’re up to the task — to prove why we add value for the artists that we’re talking to.
What keeps you up at night?
Kline: The weight of the responsibility for 80 people that work at our company and the impact that the decisions Cris and I make have on their lives.
Lacy: And also the inability to break an artist that chose to sign with you — if we still can’t make them a superstar after they’ve made all these sacrifices and worked their ass off. When someone signs to a record label, they’re really giving you the thing they value the most. And it keeps me up when I can’t help them fulfill that in the way that they always wanted.
“This is a photo of my mom, Andrea Cris Lacy — who was ahead of her time in a male-dominated industry — directing and producing a PBS documentary about a death row inmate,” Lacy says. “She also made the dress she’s wearing. She did it all. The belt buckle is a gift from Cody Johnson.”
Emily Dorio
Massive overselling of tickets for the last two concerts of Bad Bunny’s World’s Hottest Tour in Mexico City this weekend led to hundred of people being denied entry to the superstar’s shows and will have million-dollar consequences for Ticketmaster Mexico, according to Mexican authorities.
The head of Mexico’s Federal Attorney’s Office for Consumers (PROFECO), Ricardo Sheffield, told the Televisa network on Sunday that those affected must receive a 100% refund plus a 20% compensation, and that the company will also be fined.
In a statement, Ticketmaster México acknowledged on Saturday that “the access problems were the result of the presentation of an unprecedented number of counterfeit tickets, which caused an unusual crowd of people and an intermittent operation of our system” which “generated confusion and made entrance to the stadium complicated, with the unfortunate consequence that some legitimate tickets were denied entry.”
Sheffield confirmed the ticketing problem for the Puerto Rican super star’s shows was triggered by an “oversale” of tickets. A total of 1,600 faulty tickets were reported for the first concert Dec. 9, and 110 for the second on Dec. 10. Both shows were at Estadio Azteca. Organizers said some 80,000 people attended each night.
“The difference between those defrauded in the first and second concert is proof of it. 1,600 tickets in the first concert… and 110 in the second”, Sheffield explained on TV program Aguila o sol.
The fine for Ticketmaster México could amount to up to 10% of that company’s total sales in 2021, the official said.
“Ticketmaster claimed they were counterfeit, but they were all issued by them,” Sheffield said in an interview on Saturday with Radio Fórmula.
According to the Mexican official, in its investigation, PROFECO determined that many tickets claimed as false were indeed legitimate and had been purchased through legitimate channels.
Those affected are also preparing a class action suit against the company. PROFECO opened an investigation and invited those who had irregularities with their tickets for Bad Bunny and other major events to file a complaint.
“As we are a fiscal authority, if they don’t want to pay of their own will, we will seize their accounts then, and they will pay because they have to,” said Sheffield.
The ticket issue delayed Bad Bunny’s show on Friday for almost an hour, while a crowd of hundreds outside Estadio Azteca demanded an explanation. Some people climbed through the main gate of the compound in an attempt to gain entry but were stopped by law enforcement. On Saturday, PROFECO announced plans to assist those affected.
Billboard Español reached out to both Ocesa and Ticketmaster Mexico for comment on Friday and Monday, but had not received a reply by press time. On Saturday, Ocesa sent Billboard the press release issued from Ticketmaster Mexico about what had happened at Estadio Atzeca the night before. Last year, Live Nation acquired 51% of the operations of the Mexican company Ocesa and Ticketmaster México.
Cancellations or duplications of tickets for concerts operated by Ticketmaster México and concert promoter Ocesa have increased in recent months for massive concerts, including those of Daddy Yankee, Harry Styles and Dua Lipa, according to complaints from users of the popular ticket sales platform.
The situation in Mexico comes after fans of pop star Taylor Swift collectively sued Ticketmaster parent company Live Nation in the United States for the chaotic ticket sales of her The Eras Tour. Thousands of the singer’s followers were unable to get tickets for her concerts.
Elton John’s Farewell stadium run was one of the biggest touring stories of the year, selling 2.07 million tickets and grossing $334.4 million, according to Billboard Boxscore. But even he felt the pain of being on the road in 2022. The singer, 75, postponed two shows early on when he caught COVID-19. John and his entourage of security and hairdressers had to travel in one bubble while his longtime band was in a separate one. And gas prices were astronomical.
“It’s emotionally and spiritually healthy for people to get back out and see shows again,” says David Furnish, John’s husband and manager, calling from the family’s Los Angeles home ahead of the tour’s Nov. 20 finale at the city’s Dodger Stadium. “We just eat the extra cost. You just have to acknowledge that’s the world we’re living in now and press on.”
In 2022, the biggest stars once again performed to packed venues. Bad Bunny’s aptly named World’s Hottest Tour finished in stadiums, selling 1.8 million tickets and earning $375.5 million, the highest-grossing Latin tour ever. Red Hot Chili Peppers, Lady Gaga, Garth Brooks, Mötley Crüe/Def Leppard and The Weeknd played stadiums. Harry Styles sold out 15 straight nights at Madison Square Garden. Live Nation reported huge revenue all year, including $6.2 billion in the third quarter. “2022 has been an incredible year of returning to live events,” CEO Michael Rapino said in a November letter to investors.
Yet high costs, supply chain issues and canceled concerts due to COVID-19 and mental health concerns posited a bleak side to this triumphant touring return after a lost 2020 and wobbly 2021. When canceling a tour in September, Santigold posted about the challenges of being on the road: “We were met with the height of inflation — gas, tour buses, hotels and flight costs skyrocketed.” In November, Lorde, who had sold out shows in New York, Los Angeles, London and elsewhere, wrote a newsletter to fans detailing “truly mind-boggling” freight costs, crew shortages, overbooked trucks and other factors that created an “almost unprecedented level of difficulty.”
“The hardest thing for touring this year, which may be a one-time occurrence, is you’ve got three summers of touring in one,” says Lorde’s manager Jonathan Daniel. “The amount of choices for people is insane. You can’t cry for artists who are wildly successful — they just have to spend more for freight — but for the middle class, it’s really hard.”
yim-touring-billboard-2022-bb16-illustration-by-andrei-cojocaru-pro-1260The biggest stars largely skated over the problems. In touring with the “largest production he has ever taken on the road,” as Furnish calls it, John’s team created an elaborate COVID-19 protocol to protect the singer, his band and the crew, providing regular testing and updated vaccines and boosters. “It’s important we deliver the same quality show and entertainment for everybody,” Furnish says. “It didn’t even occur to us to reconfigure it in any way to try to make it cheaper.”
Country star Luke Combs, who sold out multiple stadiums in 2022, was determined to tour the same way as he had before the pandemic — including ticket prices. He employed his regular band and crew throughout 2020, then capped ticket prices at $100, employing Ticketmaster’s Verified Fan service to cut down on resales. (Some upcoming tickets, however, cost as much as $2,800 on secondary-market sites.) “You take the hit,” says Chris Kappy, Combs’ manager. “We locked everything in at pre-pandemic pricing and post-pandemic expenses.”
According to Fielding Logan, the Q Prime manager who represents Eric Church and other top country acts, bus prices are 30% to 80% higher than they were before the pandemic. But like Combs, Church maintained low ticket prices, putting many seats on sale for $40. “Eric eats the additional expenses and has the lower profit margin,” Logan says. Not every artist has the means to absorb the additional costs, though: Another of Logan’s clients, singer-songwriter Paul Cauthen, was hoping to graduate from a van to a tour bus, but high costs have complicated those plans. “Could this inflation temporarily put a bus out of his reach? Yes, it could,” he says.
Some agents and managers have predicted 2023 will bring back a more manageable, pre-pandemic-style touring roster now that artists are neither rushing to make up for lost revenue nor rescheduling canceled shows from the past two or three years. But in July, demand was so high for Bruce Springsteen & The E Street Band’s 2023 tour that resale seats on Ticketmaster cost over $5,000. And when Taylor Swift’s stadium tour went on sale in November, fans flooded the ticket-selling site to the point that it shut down. Meanwhile, Ed Sheeran and George Strait are among other stars playing stadiums next year. “2024 is probably where it really goes back — because everybody will have toured,” says Daniel, who also manages Green Day, Sia and Fall Out Boy. “Just having not everybody out at once is going to help.”
This story originally appeared in the Dec. 10, 2022, issue of Billboard.