Making An Impact: Meet the Women of Universal Music Group’s New Task Force Focused on Positive Change
Written by djfrosty on March 20, 2025
Musicians have often expressed a desire to make a difference in the world, through both their art and their actions. Now, the world’s biggest music company has assembled a powerful squad of corporate ninjas to help its artists get the job done.
In June 2024, Universal Music Group chairman/CEO Lucian Grainge announced the creation of the UMG Global Impact Team to “enact and amplify the company’s vision for positive change through community engagement, environmental sustainability, events and special projects,” the company stated.
Music industry veteran Susan Mazo — who has been with UMG since 2014, is chief impact officer/executive vp and serves as the founding chair of UMG’s All Together Now Foundation and is a co-creator of the Amplifier Award, which recognizes artists committed to positive change — assembled the new team of specialized change agents.
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The members of the Global Impact Team, who happen to be all women, include Mazo; UMG senior vp/head of sustainability Dylan Siegler; Kristin Jones and Arielle Vavasseur, co-founders of Inside Projects, a strategy and marketing agency that specializes in social impact; UMG senior vp/executive director of the Task Force for Meaningful Change Menna Demessie; UMG vp of global impact Markie Ruzzo; and UMG senior director of global impact and communications Sharlotte Ritchie.
“The strategy came from the highest levels of the company,” Mazo says, “working closely with Lucian Grainge and Will Tanous,” UMG’s executive vp/chief administrative officer and a member of the company’s executive management board. Mazo says they sought to form a team who “could help create change and awareness through the power of their networks.”
That team’s work led to the announcement last September of UMG’s 2024 Use Your Voice campaign, which built upon a similar initiative four years earlier and sought to increase voter awareness and participation in the November general election. UMG partnered with leading voter resource organizations including HeadCount, the NAACP, the National Council of Negro Women, When We All Vote and the Voto Latino Foundation.
Mazo notes that HeadCount has reported that Sabrina Carpenter got more voters engaged in last year’s election than any other artist the organization works with. HeadCount says Carpenter inspired 35,814 voter registrations and got another 263,087 voters to take other actions outside of registration, such as checking their polling location. The team also launched UMG sound practices for events, a guide for integrating sustainability into UMG initiatives.
In January, as wildfires devastated Los Angeles, the Global Impact Team supported UMG’s overall response. UMG partnered with groups and organizations including Support + Feed, Dodgers Foundation, World Central Kitchen and Bruce’s Catering to serve first responders and families in need. UMG merchandising company Bravado donated clothing to affected UMG employees and the fire departments in Pasadena and Santa Monica. The company canceled all of its Grammy weekend activities, donating and repurposing all resources including hotel rooms, catering, trucking and vendor resources to relief efforts. In addition, UMG’s All Together Now U.S. employee matching program had record donations following the announcement of a 150% super match for fire relief organizations. UMG’s efforts regarding wildfire relief are ongoing.
Most recently, the Global Impact Team helped UMG expand its four-year partnership with the nonprofit Music Health Alliance to launch the Music Industry Mental Health Fund. The initiative, announced in February, will provide comprehensive, high-quality outpatient mental health resources for qualified members and workers of the music industry. Mazo calls the expanded partnership “the most natural way to ensure continuous and effective mental health support for anyone working in our industry.”
Are the issues that the Global Impact Team addresses “of particular concern to the current generation of UMG artists? Absolutely,” Mazo says. “And we’re really taking the lead from what our artists are interested in and what our artists are talking to us about.”
This story appears in the March 22, 2025, issue of Billboard.