Tegan and Sara Get Real About Toxic Fandom: ‘This Is a Product of the Culture We’ve Created’

Anyone who has been involved, even tangentially, in pop duo Tegan and Sara‘s fanbase over the course of the last two decades can attest to just how tight-knit the Canadian performers are with their followers. Seen as a community of like-minded (and largely queer) individuals keen on making safe, inclusive spaces for one another, the Tegan and Sara fan community is commonly lauded as a good example of what pop fandom can look like.

Seated at a desk in her hotel room, Tegan Quin describes to Billboard a very different feeling she’s developed about her fans. “If we’re being truthful and honest, then I have to say that I’m afraid of our audience,” she offers, grimacing as she says it.

It may sound like an odd statement coming from Tegan — that is, until you’ve watched the new documentary Fanatical: The Catfishing of Tegan and Sara (debuting Friday, Oct. 18 on Hulu). Over the course of an hour and a half, Tegan, Sara and documentarian Erin Lee Carr (Britney vs. Spears, Mommy Dead and Dearest) walk audiences through an elaborate scheme that began around 2008, in which an anonymous individual posed as Tegan online and proceeded to exploit, manipulate and harass both the duo and their fans for over a decade.

Throughout the course of the film, the Quin sisters and Carr detail how Fake Tegan (often referred to in the doc as “Fegan”) hacked the singer’s personal files in 2011, giving them access to everything from unreleased demo recordings to photos of her real passport — much of which they used to convince fans and friends alike that they were the real Tegan. As they try to uncover the culprit, Tegan and Carr simultaneously interview a number of the fans who found themselves on the receiving end of Fegan’s scheme, examining how these scams work, and the emotional toll they take on their victims.

It’s a story that Tegan originally never intended to tell the public — the doc details the band’s efforts to protect themselves and their fans by not giving more voice to the online imposter. But after listening to the hit podcast Sweet Bobby, which details a similar true story of a woman caught in an intricate web of internet deception, she felt the urge to finally speak about her own experience.

“I ended up telling the Fake Tegan story to a friend, and he said, ‘You should write that down,’” Tegan tells Billboard. After writing out everything she could remember from her experience with her catfisher, Tegan approached podcaster and Rolling Stone contributing editor Jenny Eliscu to ask for advice on what to do with it. Eliscu introduced Tegan to Carr, who urged her to tell the story on camera.

“Obviously, I wrote the story, so I was ready to tell the story. Was I ready to hand it off to somebody? Was I ready to have a full film made about this? No,” Tegan says, still squirming in her seat. “I was projecting fear — fear that we’d alienate our audience, fear we would agitate Fake Tegan, fear that people would be like, ‘Who cares?’”

Even before Fake Tegan began terrorizing their community, Sara describes how she and her sister had begun to grow slightly wary about the reality of fame. Where the early days of their career saw the duo regularly interacting with their fans after shows, continued success and more frenzied interactions with fans forced the pair to reconsider their approach.

“It was such a part of indie and punk culture to bro down with the people in the audience, to go sell merch and have a beer with your fans after the show,” Sara says. “To then say at some point that you don’t want to stand outside in the dark with strangers after we’ve played a show and done press all day … those were such small changes we made, but they had such a big cultural punch within our community.”

Enter Fegan; after successfully hacking an iDisk for the pair’s management, the catfish began posing on early message boards and social media sites like Facebook and LiveJournal as Tegan, creating connections, friendships and occasionally even romantic relationships with fans. They would send through unreleased recordings and unposted, personal photos of both Tegan and Sara, using them as supposed proof that they were who they said they were to the fans they were scamming.

In detailing multiple fans’ conversations with Fegan, Fanatical does not aim to criticize or mock people who fell for this scheme — it often does the opposite, taking great lengths to show that, given the right set of circumstances, anyone could be entrapped by a scammer.

Tegan even explains that earlier cuts of the documentary featured an FBI investigator hired by Carr to talk the band and their team through just how complex Fegan’s operation was — and how they created multiple accounts using a variety of different IP addresses to fool everyone. “Witnessing that forensic investigation removed any part of me still thinking, ‘Why would people fall for this?’ This took time and money and sophistication, and yet we so often just go, ‘Well, that person clicked on a link, what an idiot,’” she says. “You can’t watch this film and think that our fans fell for an easy-to-figure-out ruse — Erin was so clear that she wanted people to watch this film and actually feel compassion and empathy for these fans.”

As the documentary goes on, Carr and the Quin sisters begin to examine how fan behavior can turn toxic. The film shows how, as time went on and the band’s fan base grew, online interactions with fans began to grow scarier, where addresses and phone numbers for the band’s family members and significant others would getting posted on message boards, leading to the kind of harassment that’s become all too common for celebrities in the modern day.

“This happens to almost every celebrity [who reaches that level of fame] — actors, politicians, athletes. musicians, you name it,” Sara tells Billboard. “And I think we, as a culture, have to look at the way that we treat people in positions of power and celebrities.”

It’s a refrain with renewed significance in 2024, as artists like Chappell Roan begin to confront the harsh reality of what bad behavior from fans looks like. But Sara points out that this kind of behavior was perpetuated long before Roan asked her fans to leave her alone, and yet we only find ourselves at the beginning of this conversation today.

“What’s the real problem that causes this? Why is it a story right now, and why wasn’t it a story when other people asked to be left alone?” she posits. “This is a product of the culture we’ve created. If we don’t like the behavior — and it seems that most of us don’t like it — then what does that say about the culture we’ve built around art?”

That culture, Tegan notes, was largely built by one specific group of people. “The billionaires that own the record labels and the streamers and the people working for them are guilty,” she says. “They are driving artists to build obsessive, parasocial, frantic fanbases on social media platforms where we basically have to pay to access our mailing lists. So many artists are walking around, millions of dollars in debt so that our fans can listen to music for free on streaming services but spend $5k to go see a show, which only builds even more frantic competitiveness among the fans. Every part of our industry is broken, so I understand why people in the industry say ‘I don’t know how to fix bad fan behavior,’ and then run away.”

In one particularly wrenching scene of the doc, Tegan participates in a tense phone call with a fan (referred to anonymously in the film as “Tara”) who fell victim to Fegan’s scam. In earlier scenes, it’s revealed that this fan also actively fought with and bullied other fans, and even wrote and published a fan-fiction story about Tegan and Sara involving incest.

When Tegan called out this behavior and asked Tara to explain why they would do that, she’s immediately met with a stunning response: “You weren’t affected in that capacity,” Tara said, claiming her actions had no impact on the pop singer’s life. “It barely skimmed the surface.”

As shocking as the scene is, Tegan says that it’s a refrain she heard from multiple victims of Fake Tegan. “[There were] multiple victims who didn’t think that I would care about what was happening to me. That I was rich and famous and didn’t give a s–t,” she explains. “I was like, ‘Oh no! We’re f–ked if we think that just because someone is in a band, they are somehow impervious to judgement and vulnerability and sadness!’”

It’s why, as Sara points out, so many artists feel fear when it comes to their fans. “We seem like we have all the power, and in a lot of cases we do — we have security, and barricades in place [at concerts]. But that security and those barricades are there because we are vulnerable to the mass of people who are coming to see us perform,” she explains. “We don’t say to our audience, ‘Hello, Cleveland! We’re super afraid of all of you, because there are 5,000 of you, and if you decided to, you could overrun Bill, John and Mark here up at the barricade and tear us limb from limb!’ The power structure is weird.”

At the film’s screening at the Toronto International Film Festival, both Tegan and Sara say they found themselves surprised when the audience began laughing during a section of the film that showed social media messages from other fandoms threatening to dox their favorite artists’ critics. While Tegan says they likely laughed because “this is the first time in the film that it’s not about us, and they’re trying to get that nervous energy out,” she couldn’t help but feel a little concerned.

“They were also laughing because that’s just what we do now — we laugh at each other. We watch videos of each other failing and doing stupid s–t and saying dumb s–t, and we take glee and pleasure from that,” she says, sighing. “It’s why I hope people just experience some compassion watching this movie.”

Related Images: