Stick Figure Say They’ll Refund Fans Who Can’t Make Sacred Stone Tour

Cali roots reggae outfit Stick Figure don’t want their fans to stress about buying tickets for their upcoming summer tour and are offering refunds to any fans that can’t make it to one of their 15 headline shows.

The band — led by singer and songwriter Scott Woodruff — is experimenting with the refund concept for their upcoming Sacred Sands tour, which is on sale now. The California-based touring outfit has built a huge audience for its high energy live shows thanks to constant touring, their Billboard-charting 2022 album Wisdom and collaborations with artists including Slightly Stoopid, Pepper, Barrington Levy and Collie Buddz.

The concert business has traditionally not issued refunds to fans, stamping tickets with warnings like “Rain or Shine” and “All Sales Final.” For early rock promoter pioneers, refunds represented an unacceptable level of uncertainty — a promoter would go bankrupt if spent millions to book an artist, only to have the fans want their money back at the last minute.

But as the touring market grew, so did the time it took for a modern tour to sell out of tickets, which extended the length of time between when tickets went on sale and when the show took place. In some cases, fans were asked to buy tickets a year in advance of the concert date.

That creates unneeded stress for fans and inspired Stick Figure frontman Scott Woodruff to announce his unusual refund plan via an email to fans Tuesday (Feb. 6), writing “Traditionally, ticketing companies don’t offer refunds, and that’s not fair. We believe in looking out for our fans and understand that life can be unpredictable,” he wrote, noting the refund offer will apply “to anyone that bought tickets but can’t go to the show for any reason.”

The refunds are only available to fans that purchased their tickets on primary ticketing sites and requests for refunds have to be made at least ten days in advance of the concert. Fans looking for a refund should email family@stickfigure.com for help. All refunds will be handled by the band and will not apply to tickets purchased on resale sites.

“We will be offering absolutely NO REFUNDS to scalpers,” Woodruff wrote. “We do not support the concept of buying tickets with the sole purpose of taking advantage of fans by reselling those tickets at higher prices.”

Fully refundable artist presale tickets are available now at stickfigure.com using the code “SACREDSANDS” and general on sale is Friday at 10am PST. Dates for the Sacred Sands tour are below:

7/11/24 – Albuquerque, NM – Sandia Amphitheatre
7/13/24 – California – City & Venue TBA
7/14/24 – California – City & Venue TBA
7/16/24 – California – City & Venue TBA
7/18/24 – Bend, OR – Hayden Homes Amphitheater
7/20/24 – Tacoma, WA – Lemay ACM Haub Field
7/24/24 – Morrison, CO – Red Rocks Amphitheatre
7/25/24 – Morrison, CO – Red Rocks Amphitheatre
7/27/24 – Colorado – City & Venue TBA
7/30/24 – Chicago, IL – The Salt Shed
8/1/24 – Thornville, OH – Everwild Music Festival
8/3/24 – The Xfinity Center – Mansfield, MA
8/6/24 – Veterans United Home Loans Amphitheater – Virginia Beach, VA
8/8/24 – Credit One Stadium – Charleston, SC
8/10/24 – iTHINK Financial Amphitheatre – West Palm Beach, FL
8/12/24 – Key West Amphitheater – Key West, FL

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