The Cure’s Robert Smith Negotiates Refunds From Ticketmaster on ‘Unduly High’ Fees
Written by djfrosty on March 16, 2023
Robert Smith’s furious tweet spree on Ticketmaster’s fees “debacle” for the Cure‘s forthcoming North American tour has had the desired effect — a “gesture of goodwill” from the ticketing giant and the promise of some money returned.
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Earlier in the week, Smith unloaded on Ticketmaster when the band’s fans complained that fees attached to the Lost World North American tour were most costly than the price of a ticket.
The problems emerged Wednesday (March 15) when tickets were made available to those who had registered for Ticketmaster’s “verified fan” sale.
Smith went on the attack when, in some cases, the added-on service fees, facility charges and order processing fees added up to more than the cost of entry, all despite the band offering reasonably-priced tickets for the trek and ensuring the tickets will be non-transferable to minimize resale and keep prices at face value.
“I AM AS SICKENED AS YOU ALL ARE BY TODAY’S TICKETMASTER ‘FEES’ DEBACLE,” Smith blasted in one all-caps broadside against Live Nation sister company. “TO BE VERY CLEAR: THE ARTIST HAS NO WAY TO LIMIT THEM. I HAVE BEEN ASKING HOW THEY ARE JUSTIFIED. IF I GET ANYTHING COHERENT BY WAY OF AN ANSWER I WILL LET YOU ALL KNOW.”
He got an answer, and he let them know.
“AFTER FURTHER CONVERSATION, TICKETMASTER HAVE AGREED WITH US THAT MANY OF THE FEES BEING CHARGED ARE UNDULY HIGH, AND AS A GESTURE OF GOODWILL HAVE OFFERED A $10 PER TICKET REFUND TO ALL VERIFIED FAN ACCOUNTS FOR LOWEST TICKET PRICE (‘LTP’) TRANSACTIONS,” writes Smith in the first of a new batch of tweets.
“AND A $5 PER TICKET REFUND TO ALL VERIFIED FAN ACCOUNTS FOR ALL OTHER TICKET PRICE TRANSACTIONS, FOR ALL CURE SHOWS AT ALL VENUES;” he continues. “IF YOU ALREADY BOUGHT A TICKET YOU WILL GET AN AUTOMATIC REFUND; ALL TICKETS ON SALE TOMORROW WILL INCUR LOWER FEES.”
In a separate tweet, Smith confirmed that “Verified Fan” ticket sales have now ended.
The legendary British goth-rock band’s Shows of a Lost World North American tour will span 30 dates, kicking off May 10 at New Orleans’ Smoothie King Arena.
The Cure took their place in the Rock And Roll Hall of Fame in 2019, with Trent Reznor on hand to induct the group.
See Smith’s tweets latest below.